Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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GAVIN MORELAND

SAINT LOUIS,MO

Summary

Dynamic Online Parts Advisor with proven success at Bommarito Auto Group, And Allstar Chrysler excelling in parts cataloging and customer service. Recognized for leading sales and enhancing order accuracy through strong relationship building and analytical thinking. Adept at logistics and e-commerce, consistently delivering exceptional results in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Online Parts Advisor

Bommarito Auto Group
11.2024 - 05.2025
  • Work with every major brand under The Bommaritos Auto Groups umbrella - Ford, Honda, Nissan, Toyota, an VW. Had full access and was trained how to use parts catalog software for each brand.
  • Helped with packing and shipping of parts to customers.
  • Worked directly with Revolutions parts software and had to have a good understanding of all their systems as I was handling 5 deferent stores / selling channels.
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
  • Assisted with training new team members, sharing insights and best practices learned from years of experience in the field.
  • Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
  • Implemented new processes that significantly improved order accuracy rates among team members over time.
  • Ordered parts from various distributors to fulfill demands.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Read and studied catalogs to identify new market parts and capitalize on emerging trends.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Processed orders and checked fitment of parts ordered online ensure they fit provided vin.
  • Responded to any and all emails from customers in regards to orders processed.
  • Kept customers informed and answered any and all parts questions using our texting service Captivated
  • Regularly had to contact logistic companies to set up freight pick ups for larger orders that were too big for us to ship out via UPS, FedEx, or USPS.
  • Networked and kept in constant contact with parts managers for each of Bommorito's brands.
  • Built up and emailed out quotes for customers.


Online Parts Advisor

Allstar Chrysler
02.2020 - 11.2024
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
  • Was the fastest order processor in our department and lead in sales for most months.
  • Had full access and training with StarParts, Mopars parts catalog softwear.
  • Had to contact logistic company's and set up pick up and delivery of larger orders that could not be shipped normal.
  • Set up premade emails that me and my team would use in order to respond to customers faster.
  • had used Revolution parts software for emails and order processing.
  • Ordered parts from various distributors to fulfill demands.
  • Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
  • Examined returned parts for defects and exchanged defective parts or refunded money.


Service Advisor

Reid Vann Luxury Import Service
04.2017 - 02.2020
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Tuned VW AutoGroup cars with APR softwear.
  • Washed and cleaned cars when slow.
  • Set appointments for customers to drop off there vehicle for service.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

Webster Groves High School
11-2017

Skills

  • Parts cataloging
  • Warehouse operations
  • Shipping procedures
  • Warranty administration
  • E-commerce
  • Data entering
  • Logistics
  • Customer service
  • Multitasking
  • Relationship building
  • Analytical thinking
  • Reliability

Accomplishments

  • Built productive, successful team using key training and development strategies.
  • Department-leading sales.

Timeline

Online Parts Advisor

Bommarito Auto Group
11.2024 - 05.2025

Online Parts Advisor

Allstar Chrysler
02.2020 - 11.2024

Service Advisor

Reid Vann Luxury Import Service
04.2017 - 02.2020

High School Diploma -

Webster Groves High School

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GAVIN MORELAND