Gavin Nolan
Lancaster,SC
Summary
Dedicated professional with a solid foundation in customer service and multitasking abilities. Provides friendly assistance and efficient transaction processing, contributing to an enjoyable shopping experience. Ready to support team goals and enhance customer satisfaction in a retail setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Service Clerk - Grocery Clerk
Publix Grocery Store
Marvin, NC 28173
09.2024 - Current
- Assisted customers with inquiries and product locating to enhance shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained cleanliness and organization of front-end area to promote a welcoming environment.
- Collaborated with team members to streamline checkout processes during peak hours.
- Provided information on promotions and store policies to improve customer engagement.
- Handled returns and exchanges professionally, resolving issues to retain customer loyalty.
- Trained new clerks on procedures and customer service standards for consistent performance.
- Monitored stock levels at checkout counters, alerting management for timely restocking needs.
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer issues with professionalism, escalating concerns to management when necessary.
- Improved store appearance by restocking shelves, rotating products, and removing expired items regularly.
- . Adapted well under pressure during high-volume hours or holiday seasons, consistently delivering prompt and courteous service to customers.
- Advised guests about available products and services to meet individual needs.
- Collaborated effectively with team members across various departments to streamline daily operations and improve overall performance metrics.
- Participated in ongoing training programs to expand product knowledge and enhance customer support skills.
- Strived for continuous improvement within job duties, seeking feedback from supervisors on ways to enhance performance levels.
- Contributed to the achievement of sales goals by promoting store''s loyalty program to customers.
- . Demonstrated strong attention-to-detail when scanning products at the register, reducing errors that would impact inventory accuracy.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
Education
High School Diploma -
South Carolina Virtual Charter School
Columbia, SC06-2027
Skills
- Customer engagement
- Time management
- Store cleaning
- Problem-solving skills
- Store maintenance
- Listening skills
- Pricing accuracy
- Stock replenishment
- Customer service
- Accuracy and efficiency
- Customer transactions
Accomplishments
- Developed outstanding skills in time management, customer engagement and oral communications through consistent interaction with supervisors and customers.
- Designed eye-catching product displays, helping to increase merchandise visibility to the customer.
- Established long-term relationships with a large base of customers through effective listening, open-ended questioning and positive response to inquiries.
Certification
- Certified Front service clerk, Publix - September 2024-present
Languages
English
Native or Bilingual
Interests
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Playing Sports
Timeline
Front Service Clerk - Grocery Clerk
Publix Grocery Store
09.2024 - Current
High School Diploma -
South Carolina Virtual Charter School