Gavin O'Grady
Evans,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Hourly Manager
AMC Theatres
07.2023 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
Certified FOH/BOH Trainer
Olive Garden
04.2023 - Current
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Sales Account Manager
Dynamic Marketing Acquisitions
02.2023 - 04.2023
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed accounts to retain existing relationships and grow share of business.
General Manager
AMC Classic Theatres
08.2021 - 02.2023
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, and schedules.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Manager
AMC Classic Theatres
11.2019 - 06.2020
- Served as management official for AMC with focus in inventory management
- As management team lead for inventory, ensured stocking levels were kept at appropriate levels for theater with all supplies required for day-to-day operations
- Responsible for leading team members, creating shift schedules and assignments for team members. Scheduling was done to ensure coverage of registers, ticket booths and cleaning crew assignments
- Assisted with end of day reporting requirements, opening and closing of theater and met required deadlines.
Education
Bachelor of Science in Sports Management -
Georgia Southern University
Statesboro, GA12.2021
Skills
- Employee Development
- Teamwork and Collaboration
- Verbal and written communication
- Sales management
- Scheduling and Coordinating
- Problem Resolution
- Operations Management
- Documentation And Reporting
Awards
- Leadership Award, AMC
- Trainee Management Award, AMC
- Employee of the Month, AMC
- Leadership Standards Achievement, DMA
Timeline
Hourly Manager
AMC Theatres
07.2023 - Current
Certified FOH/BOH Trainer
Olive Garden
04.2023 - Current
Sales Account Manager
Dynamic Marketing Acquisitions
02.2023 - 04.2023
General Manager
AMC Classic Theatres
08.2021 - 02.2023
Manager
AMC Classic Theatres
11.2019 - 06.2020
Bachelor of Science in Sports Management -
Georgia Southern University
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