Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Gavin Owens

Killeen,TX

Summary

Dynamic leader with a proven track record at Billy Bobs Burgers, enhancing operational efficiency and customer satisfaction. Excelled in staff education and training, alongside creative problem-solving, to drive team performance and quality control. Achieved significant improvements in service delivery, demonstrating exceptional motivational leadership and a commitment to excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shift Leader

Chic-Fil-A
Harker Heights, TX
04.2021 - Current
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Analyzed sales data to identify trends and areas for improvement.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Ensured compliance with health and safety regulations to provide a safe workplace.
  • Upheld company standards and compliance requirements for operations.
  • Monitored employee performance and provided feedback for improvement.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Monitored and maintained equipment to ensure operational efficiency.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Planned and managed resources to consistently meet production, quality, and cost goals.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Assisted in training new employees on shift operations.

General Manager of Food Service

Billy Bobs Burgers
Killeen, TX
05.2014 - 04.2021
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Analyzed sales data to identify opportunities for growth.
  • Distributed food to service staff for prompt delivery to customers.
  • Trained new hires on company policies and procedures.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Oversaw the maintenance and repair of restaurant equipment to ensure operational efficiency.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Collaborated with health inspectors to address any compliance issues promptly.
  • Updated restaurant policies and procedures as needed to improve workflow and efficiency.
  • Implemented cost control measures to reduce expenses and increase profitability.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
  • Handled customer complaints and feedback, implementing changes to improve service.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Developed and implemented staff schedules to ensure full coverage during peak hours.
  • Negotiated contracts with vendors to secure competitive prices for food and supplies.
  • Scheduled staffing levels according to expected business volume on a daily basis.
  • Managed cash flow, overseeing daily receipts and bank deposits.
  • Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
  • Ensured compliance with all local health codes, sanitation regulations, and company policies.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Coordinated maintenance and repair of food service equipment.
  • Managed inventory levels, ordering supplies as needed to maintain stock.
  • Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
  • Hired and trained new food service personnel to maintain high productivity levels of staff.
  • Assisted staff by serving food and beverages or bussing tables.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Managed inventory and rotated food products in storage to avoid spoilage and waste.

Salesperson

Freedom Jeep Chrysler
Killeen, TX
01.2018 - 03.2018
  • Assisted customers in selecting appropriate products or services for their needs.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Educated customers about products and services offered by the company.
  • Prepared and delivered appropriate presentations on products and services.
  • Greeted and assisted customers to foster positive experiences.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Reset store displays for special events and seasonal merchandise changes.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Generated new business opportunities through cold calling campaigns.

Education

Associate of Applied Science - Education

Central Texas College
Killeen, TX
06-2022

Skills

  • Staff education and training
  • Cash handling
  • Employee scheduling
  • Staff supervision
  • Quality control assurance
  • Task Delegation
  • Rules enforcement
  • Creative problem solving
  • Motivational leadership
  • Policy and procedure enforcement
  • Training assistance
  • Safety processes and procedures
  • Staff development

Languages

German
Full Professional

Certification

  • Food Managers Certification
  • TABC

References

References available upon request.

Timeline

Shift Leader

Chic-Fil-A
04.2021 - Current

Salesperson

Freedom Jeep Chrysler
01.2018 - 03.2018

General Manager of Food Service

Billy Bobs Burgers
05.2014 - 04.2021

Associate of Applied Science - Education

Central Texas College

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Gavin Owens