Gavin Pelham
Henderson,NV
Summary
Seasoned hunter. Accomplished builder of client books. Veteran cold caller, direct prospector and campaigner.
Emotionally intelligent client manager. Skilled at deescalation and conflict resolution.
Builder of value in relationships to maximize client satisfaction.
Excellent self driven manager. Capable of building and maintaining forward momentum with little direction or supervision.
Team player and builder. Responsible for training and building key positions and nurturing talent.
Strategic manager, adept at identifying new opportunities and addressing them.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Liberty Mutual Insurance
06.2021 - Current
- Obtained Property and Casualty license and underwent 3 months of insurance training
- Worked remotely to sell home, auto and PLP insurance to customers
- Averaged 40 new policies per month
- Licensed in 47 States
- Quickly gained experience and knowledge to become a seasoned agent
- Selected for pilot program and fast tracked for team management
Owner/Stock Trader
Momentum Riders
01.2020 - 07.2022
- Generated income through trading my own accounts
- Explored creating my own portfolio and stock trading subscription consultancy
Client Relationship Manager
Ameriprise Financial
07.2016 - 12.2019
- Managed a book of 180 clients, 110 in financial planning, between 100K - 10M in size
- Offered a broad range of products including insurance, annuities, stocks, bonds and mutual funds
- Acted as dedicated relationship manager to clients
- Delivered financial plans and quarterly reviews using Ameriprise planning tools
- Used Morningstar, Annuity Calculator, Insurance illustrator, Thompson trading platform and financial planning software.
- Demonstrated excellence in selling and delivering new financial plans
- Provided high level financial, contract and/or administrative analysis and review of junior staff
- Provided guidance and training to junior staff
- Kept clients informed of industry and regulatory changes and development
- Proactively pursued professional development activities including obtaining CRPC and CFP Candidate designations.
Client Services Associate
Ameriprise Financial
07.2015 - 07.2016
- First point of contact with clients
- Solved and managed client needs including trade orders and money movement (rollovers, contributions, withdrawals, wires)
- Solved scheduling, problems, questions while adding to client relationship development
- Quickly gained a reputation as a trusted resolution specialist able to solve complex problems
- Gained the trust and acceptance of clients helping build and maintain strong loyalty to the organization
- Managed workflow operations, opening and closing accounts, compliance mailings, form completion, notarizations, signatures, client correspondence, trades, transactions, records maintenance, salesforce updates, trading rationale compliance and any aspect of operations necessary for efficient operation
- Worked with all stakeholders and specialists to co-ordinate deliverables to give the client a seamless experience in all aspects from compliant paperwork, proposal generation, insurance approvals, billing and planning delivery
- Maintained schedules of planning, managed accounts and other review requirements to make sure all clients were serviced as promised
- Recognized for bringing our financial plan deliverables from 60% over standard down to less than 10%
- Prepared and updated financial plans and quarterly updates
- Suggested strategies and options
- Put together proposals
- Rebalanced portfolios
- Prepared research reports
- Used LEAN to contribute to work systems improvement of the department by identifying barriers and providing input to solutions
- Drove Sales: Educated, informed and shared knowledge with customers and other associates
- Flexible and willing to work any schedule
- Used the 4C's of customer service to tactfully manage client expectations and complaints to deliver the best resolution and maintain customer loyalty to the firm and the advisor
- Trained four associates who were promoted to CSA and two became CRM's.
Trading Assistant
Ameriprise Financial
01.2014 - 07.2015
- Executed firm and customers’ trades in accordance with established trading strategies and contributed to the formulation of trading strategies
- Identified risks, analyzed procedures, and worked with managers to resolve procedural gaps
- Resolved trade issues and errors with compliance and advisors.
Independent Trader
T3 Trading Group, LLC
01.2012 - 12.2013
- Traded my account using self developed trading strategies.
Financial Advisor
Wells Fargo Advisory Services
10.2010 - 01.2012
- Built client relationships based upon developing strategies to achieve their financial goals through the use of financial planning and wealth management
- Worked a heavy prospecting schedule including cold calling, door knocking, event prospecting and mailers to help develop a book of business
- Delivered highly customized solutions and through collaboration delivered the full resources of Wells
- Fargo to client solutions
- Provided fee based financial planning and asset management to members
- Grew Assets under
- Management (AUM) by offering a breadth of financial solutions
Regional Sales Manager
Johnstone Supply/USAirconditioning
09.2001 - 10.2010
- Repaired a damaged territory and restored relationships with major casino chains
- Recruited, trained and organized a sales and service team of six into an effective cohesive unit
- Negotiated agreements at the COO and CFO level including the opening of the Encore and City Center properties and the MGM MRO
- Maintained a 15% sales growth rate during the economic downturn
- Consistently exceeded sales goals earning the highest tier of compensation
- Took a distressed distributor and turned it into the number three new construction distributor in the region
- Became the highest sales growth territory manager for two years running.
Education
MBA - Finance and Marketing
Pepperdine University - Graziadio School
06.2000
Master of Arts - English/Creative Writing
University of California - Los Angeles
Los Angeles, CA06.1988
Skills
- Adept in software and sales tools including: Microsoft Office, CRM software, Meetings, Powerpoint Presentations, Salesforce and Accounting Software
- Sales
- Marketing
- Financial Planning
- Financial Report Writing
- Sales Management
- Project Management
- Sales administration (5 years)
- Talent Management
Accomplishments
- Salesman of the Year - USAirconditiong December 2005 Top ranked salesman in volume and sales growth
- Salesman of the Year - USAirconditioning December 2006 Top ranked salesman in revenue and growth
- Circle of Success Award 2017 August 2017 Top 5% of Ameriprise Teams and Franchises. Included a lavish all expense paid trip to San Francisco.
- Client Relationship Manager of the quarter June 2018 Quarterly recognition for top performance in the advisory group. Awarded multiple times.
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
MBA Series 7 February 2014 to Present Licensed in HI, CA, OR, WA, NV, UT, AZ, NM CRPC March 2017 to March 2019 Series 66 July 2017 to July 2018 Life insurance licensed in HI, CA, OR, WA, NV, UT, AZ, NM FINRA License CFP Candidate June 2019 to July 2021 Currently studying to take the CFP examination after passing the preparatory course. Property and Casualty License Present Licensed in 47 state
Timeline
Licensed Insurance Agent
Liberty Mutual Insurance
06.2021 - Current
Owner/Stock Trader
Momentum Riders
01.2020 - 07.2022
Client Relationship Manager
Ameriprise Financial
07.2016 - 12.2019
Client Services Associate
Ameriprise Financial
07.2015 - 07.2016
Trading Assistant
Ameriprise Financial
01.2014 - 07.2015
Independent Trader
T3 Trading Group, LLC
01.2012 - 12.2013
Financial Advisor
Wells Fargo Advisory Services
10.2010 - 01.2012
Regional Sales Manager
Johnstone Supply/USAirconditioning
09.2001 - 10.2010
MBA - Finance and Marketing
Pepperdine University - Graziadio School
Master of Arts - English/Creative Writing
University of California - Los Angeles
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