Gavin Pellicer
Cypress
Summary
Client service professional with proven track record in fostering client relationships and providing top-tier support. Notable for consistently improving client satisfaction through effective problem-solving and proactive communication. Highly collaborative, adaptable to changing demands, and committed to achieving team goals. Skilled in client management, administrative tasks, and customer service.
Overview
4
4
years of professional experience
Work History
Client Service Associate
Travis Mathew
04.2025 - Current
- Assist in the retention of high-value clients through proactive communication and exceptional service delivery.
- Supported team in resolving client issues efficiently and effectively.
- Learn company products and services to provide informed assistance.
- Coordinate with internal teams to ensure seamless execution of client requests.
- Maintain accurate client records, allowing for efficient tracking of account activity and personalized service.
Retail Manager
Volcom
09.2021 - 03.2025
- Supervised daily operations, ensuring efficient workflow and high standards of customer service.
- Managed inventory levels, conducting regular stock checks to maintain optimal supply.
- Analyzed sales data to identify trends, informing future merchandising decisions and promotions.
- Trained new team associates on product knowledge and sales techniques.
Education
Associate of Science - Marketing Research
Cypress College
Cypress, CA12-2025
Skills
- Interpersonal and written communication
- Client relationships
- Microsoft Office applications (Excel, Outlook, Word)
- Issue resolution
- Performance metrics analysis
- Data entry proficiency
- Empathy and patience
- Sales strategies
Timeline
Client Service Associate
Travis Mathew
04.2025 - Current
Retail Manager
Volcom
09.2021 - 03.2025
Associate of Science - Marketing Research
Cypress College
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