Summary
Overview
Work History
Education
Skills
Timeline
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Gavin Phillips

Delray Beach,FL

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

9
9
years of professional experience

Work History

Truck Loader/Unloader Associate

Best Buy
Chattanooga, TN
09.2023 - 03.2024
  • Processed orders quickly and accurately while adhering to company policies and procedures regarding shipping and receiving activities.
  • Followed safety procedures when handling hazardous materials or operating heavy machinery.
  • Unloaded initial shipments and placed on correct delivery trucks.
  • Secured cargo in trucks with straps, load bars, blocks and other materials.

Team Leader

Jim N Nicks Bar-B-Q
Huntsville, AL
01.2019 - 09.2023
  • Maintained a positive work environment that promoted collaboration between team members.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.

Customer Service Representative

MedCost
Chattanooga, TN
02.2020 - 12.2022
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Educated customers on special pricing opportunities and company offerings.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Deli Associate

Star Market Grocery Store
Huntsville, AL
02.2018 - 01.2019
  • Greeted customers, provided excellent customer service, and answered questions regarding deli products.
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Cleaned work areas regularly to maintain hygiene standards established by the company.
  • Checked expiration dates on packaged goods before placing them on display.

Team Leader

Chipotle
Fort Lauderdale, FL
02.2015 - 11.2017
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Hired employees monitored individuals on machine operations and implemented training on safety procedures to prevent injuries.
  • Monitored daily workflow to ensure adherence to established policies and procedures.

Education

Associate of Science - General Studies

Calhoun Community College
Tanner, AL
03-2020

Skills

  • Team training and development
  • Maintaining records
  • Medical terminology knowledge
  • Conflict Resolution
  • Inbound and Outbound Calling
  • Information Security
  • Call Management
  • Staff Training
  • Computer Proficiency

Timeline

Truck Loader/Unloader Associate

Best Buy
09.2023 - 03.2024

Customer Service Representative

MedCost
02.2020 - 12.2022

Team Leader

Jim N Nicks Bar-B-Q
01.2019 - 09.2023

Deli Associate

Star Market Grocery Store
02.2018 - 01.2019

Team Leader

Chipotle
02.2015 - 11.2017

Associate of Science - General Studies

Calhoun Community College

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