Gavin Rancour

I serve as a Leasing Team Member with The Cardinal Group, specializing in pre-leasing for a newly developed property currently under construction. In this role, I engage in strategic outreach, conduct virtual tours, manage prospect follow-ups, and help drive lease conversions by effectively communicating the value of our community. I work closely with the marketing and operations managers to support our lease-up goals and ensure a smooth resident experience from initial contact to move-in.

I conducted informative and personalized property tours for prospective residents, highlighting key amenities and features that aligned with their individual needs. I assisted applicants throughout the leasing process by ensuring accurate completion of paperwork and addressing logistical concerns to support a smooth transition. Additionally, I conducted thorough market research to stay informed on current industry trends and competitor offerings, allowing our team to remain competitive and responsive in a dynamic leasing environment.4o

I effectively addressed client complaints by demonstrating strong conflict resolution skills to resolve issues and ensure customer satisfaction. My commitment to customer service extended to collaborating with team leaders, fostering open communication, and promptly addressing any operational challenges. I actively contributed to creating a memorable experience for customers, recognizing the importance of positive interactions and customer engagement. This involved not only resolving issues but also proactively identifying areas for improvement to ensure our team consistently delivered exceptional service. My experience reflects a dedication to customer-centric practices and collaborative teamwork, supporting the company’s overall success and strong reputation.

In my previous role, I demonstrated strong telephone operation skills by promptly answering incoming calls and efficiently directing them to the appropriate recipients. This involved not only managing calls with accuracy, but also ensuring a smooth and seamless transfer process so that each call reached its intended destination. While addressing inquiries and requests, I maintained a courteous and professional demeanor, contributing to effective and positive communication across the organization. My attention to detail and strong call management abilities played a key role in streamlining communication processes and reflected my commitment to delivering exceptional customer service and support.

My responsibilities included not only supervising children's activities but also actively assisting with schoolwork, organizing games, and coordinating activities to support the development of their social skills. As a dedicated counselor, I planned after-school events that significantly contributed to each student’s personal growth and development. Building genuine connections with individual children was a central part of my approach to fostering a supportive and enriching environment.

My commitment to safety was demonstrated through continuous supervision to ensure each child's well-being. Additionally, I adhered to dietary guidelines when serving snacks and meals, promoting overall development by supporting both emotional and social well-being. I also actively encouraged the development of fine motor skills through arts and crafts and other hands-on activities.