Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gavin Richardson

Simi Valley,CA

Summary

With a diverse background in customer service and electrical apprenticeship, I bring a unique blend of interpersonal skills and technical expertise to any role.

During my tenure at The UPS Store, I honed my customer service abilities by effectively managing interactions with a range of customers, including handling challenging situations with grace and professionalism. Through attentive listening and effective communication, I successfully diffused tense situations and upsold additional products and services, such as premium shipping options and packaging materials. This experience not only strengthened my customer service skills but also taught me the importance of adaptability and quick thinking in fast-paced environments.

Transitioning to my current role as an electrical apprentice, I have embraced hands-on work in the field, where I utilize power tools and apply my knowledge to perform various tasks, including wiring repairs and assembling breaker panels. With a keen attention to detail and a commitment to safety protocols, I ensure that all prep work is completed accurately and efficiently, contributing to the overall success of projects. Additionally, my ability to troubleshoot and problem-solve in real-time has been instrumental in addressing unexpected challenges on-site.

Combining my customer service background with my technical aptitude as an electrical apprentice, I offer a unique skill set that encompasses both interpersonal proficiency and hands-on expertise. I am eager to leverage these skills and continue to grow professionally in a dynamic work environment.

Overview

2
2
years of professional experience

Work History

Electrical Apprentice

Landmark Electric
, CA
02.2024 - Current
  • Contributed to the achievement of project goals by working closely with teammates in a collaborative setting.
  • Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
  • Maintained organization, cleanliness and safety in work areas.
  • Completed semi-skilled and skilled work under supervision of fully qualified professionals.
  • Reviewed blueprints and electrical schematics to perform tasks to specifications.
  • Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Listened to directives of senior electrical professionals to complete efficient tasks.
  • Measured and prepared supplies for electrical tasks.

Customer Service Representative

The UPS Store Inc.
Simi Valley, California
09.2022 - 01.2024
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Used approved scripts to de-escalate angry customers during telephone interactions.

Education

High School Diploma -

Monte Vista Online School K-12
Simi Valley, CA

Skills

  • Information Security
  • Complaint resolution
  • Consultative Sales
  • Product Knowledge
  • Data Collection
  • Data Entry
  • Technical Support
  • Customer Service
  • Teamwork and Collaboration
  • Decision-making capabilities
  • Positive Attitude
  • Clear Communication
  • Complex Problem-Solving
  • Continuous Development
  • Goal Setting and Achievement

Timeline

Electrical Apprentice

Landmark Electric
02.2024 - Current

Customer Service Representative

The UPS Store Inc.
09.2022 - 01.2024

High School Diploma -

Monte Vista Online School K-12
Gavin Richardson