Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
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Gavin Rivera

The Colony,TX

Summary

Versatile Account Management Specialist with a proven track record in client management, adept in leveraging Nielsen Analytics and client relationship building to enhance account satisfaction and growth. Spearheaded market trend analyses and strategic pricing models, achieving significant revenue increases. Expert in Customer Relationship Management, with a flair for developing impactful client-centric strategies and fostering robust business development.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Account Manager

EURPAC: MRLG
Dallas, TX
11.2021 - Current
  • Developed and maintained relationships with key accounts to ensure customer satisfaction as it related to the Military Retail Channel.
  • Managed multiple accounts simultaneously while meeting deadlines - Monster Energy, ConAgra Brands, Fresh Express Inc.
  • Monitored industry trends by analyzing market data, and made recommendations for changes in strategy accordingly.
  • Assisted in developing pricing models based on competitor analysis.
  • Ensured compliance industry regulations when dealing with clients.
  • Developed strategies to increase revenue from existing accounts.
  • Collaborated with marketing team to develop promotional materials for clients.
  • Attended trade shows and conferences as a representative of the company.
  • Created comprehensive reports on account performance, challenges, and growth opportunities, and presented them to senior leadership.

Retail Analyst

EURPAC: ESCO Retail Services
Dallas, TX
07.2018 - 11.2021
  • Identified areas of improvement in operational processes and suggested corrective actions.
  • Generated daily, monthly and annual reports to address short- or long-term business intelligence questions.
  • Worked with field teams to build self-service reports and establish automated processes for large-scale data analyses.
  • Conducted data analysis, profiling and quality assessment to maintain integrity of business data.
  • Assisted with developing a comprehensive training program for retail staff members.
  • Tracked product availability at each store location using an inventory management system.

Corporate Leasing Specialist

Superior Corporate Accommodations LLC
Prosper, TX
05.2017 - 05.2018
  • Conducted market research to determine competitive rental rates for available units.
  • Responded to customer inquiries about leasing options via phone, email, or in-person visits.
  • Negotiated lease terms with prospective tenants according to company policies and procedures.
  • Processed tenant move-ins by collecting deposits, signing leases, and providing orientation materials.
  • Maintained accurate records of all current leases, renewals, terminations, and other related documents.
  • Ensured timely collection of rent payments from existing tenants and addressed any delinquent accounts accordingly.
  • Established guidelines for tenant screening processes such as credit checks, background checks, employment verification.
  • Followed up with potential tenants after viewings to ensure their satisfaction with the unit features.
  • Received, checked and processed applications for new leases.

General Assistant to Project Manager

Mainvue Homes
Frisco, TX
05.2016 - 08.2017
  • Assisted in organizing and maintaining office records and filing systems.
  • Maintained community appearance and curb appeal while new builds were being completed.
  • Assisted with Project Manager and sub-contractor communications, and follow-up.

Education

Bachelor of Science - Business Management

Oklahoma State University
Stillwater, OK
12-2018

Skills

  • Proficient in Nielsen Analytics
  • Account development
  • Needs analysis
  • Market forecasting
  • CRM proficiency
  • Account management
  • Business development
  • Client relationship building

Certification

Certified in Category Management (CPCM) through CMKG

Licensed in Nielsen Analytics

Accomplishments

  • Grew Monster Energy revenue in the overseas Military Channel by +16.8% in 3 years since taking over the account.
  • Achieved the top 3 commissions months on record for EURPAC regarding the Monster Energy overseas business.
  • Instrumental in converting the Monster Energy overseas business to Vendor Managed Inventory systems, a value-add service offered by EURPAC which greatly increased overall revenue and commissions.
  • Conagra Brands revenue forecasts for the Military Channel were exceeded by an average of 11% per year in 3 years since taking over the account

Timeline

Account Manager

EURPAC: MRLG
11.2021 - Current

Retail Analyst

EURPAC: ESCO Retail Services
07.2018 - 11.2021

Corporate Leasing Specialist

Superior Corporate Accommodations LLC
05.2017 - 05.2018

General Assistant to Project Manager

Mainvue Homes
05.2016 - 08.2017

Bachelor of Science - Business Management

Oklahoma State University

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Gavin Rivera