Gavin Roberts
Elmhurst,IL
Summary
Driven Optical Lab Assistant at Lift Optics, enhancing operational efficiency and customer satisfaction. Skilled in optical measurements and prescription interpretation, coupled with exceptional attention to detail and customer service. Demonstrating a strong ability to adapt and learn, to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Optical Lab Technician Assistant
Lift Optics
Brooklyn, NY
08.2023 - 09.2024
- Ensured accurate order fulfillment with meticulous attention to detail throughout the lens creation process, from inputting prescriptions to final inspections.
- Increased operational efficiency by cross-training in multiple roles, providing flexibility within the team during peak periods or staff absences.
- Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses.
- Identified areas for improvement within laboratory processes, leading to increased accuracy and faster turnaround times for customer orders.
Optical Assistant
Americans Best
Elmhurst
02.2020 - 07.2023
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Education
Associate Of General Studies - Business
College of DuPage
Glen Ellyn, IL05.2022
High School Diploma - Business
York Community High School
Elmhurst, IL05.2019
Skills
- Optical Measurements
- Lab Safety Procedures
- Quality control inspection
- Adaptive Learning
- Prescription Interpretation
- Optical Terminology
- Time Management
- Attention to Detail
- Customer Service
- Shipping and Invoicing
Timeline
Optical Lab Technician Assistant
Lift Optics
08.2023 - 09.2024
Optical Assistant
Americans Best
02.2020 - 07.2023
Associate Of General Studies - Business
College of DuPage
High School Diploma - Business
York Community High School