Gavin Schoening
HANOVER PARK,IL
Summary
Successful at overseeing all areas of operations, at a quick and efficient rate.
Overview
5
5
years of professional experience
Work History
Shift Lead Manager
Taco Bell Restaurant
Hanover, IL
09.2018 - 12.2023
- Helped employees accomplish tasks during peak periods.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Trained new employees on procedures, policies, and job functions.
- Ensured proper stock levels were maintained throughout the shift.
- Reinforced rules to promote superior employee performance.
- Addressed any issues or concerns raised by staff during shifts.
- Developed strategies to improve operational efficiency and productivity.
- Coached employees on interactions with customers to drive exceptional service.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected equipment before use to ensure it was functioning properly.
- Enforced company policies and procedures in a consistent manner.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Modified existing software systems to enhance performance and add new features.
- Achieved cost-savings by developing functional solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Assisted in the development of short-term goals for each shift.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Education
High School Diploma -
Glenbard North High School
Carol Stream, IL05-2021
Skills
- Team Motivation
- Operations Management
- Rules Enforcement
- Inventory Control
- Quality Assurance
- Relationship Building
- Tech-Savvy
- Energetic and Enthusiastic
- Handling Customer Complaints
- Opening and Closing Procedures
- Training and Mentoring
- Punctual and Reliable
- Decision-Making
- Cash Handling
- Staff Development
- Mentoring and Coaching
- Team Development
- Interpersonal Skills
- Process Improvements
- Flexible Schedule
- Payment Processing
- Inventory Controls
- Policy Administration
Timeline
Shift Lead Manager
Taco Bell Restaurant
09.2018 - 12.2023
High School Diploma -
Glenbard North High School