Gavin Schoening
HANOVER PARK,IL
Summary
Successful at overseeing all areas of operations, at a quick and efficient rate.
Overview
5
5
years of professional experience
Work History
Shift Lead Manager
Taco Bell Restaurant
Hanover, IL
09.2018 - 12.2023
- Helped employees accomplish tasks during peak periods.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Trained new employees on procedures, policies, and job functions.
- Ensured proper stock levels were maintained throughout the shift.
- Reinforced rules to promote superior employee performance.
- Addressed any issues or concerns raised by staff during shifts.
- Developed strategies to improve operational efficiency and productivity.
- Coached employees on interactions with customers to drive exceptional service.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected equipment before use to ensure it was functioning properly.
- Enforced company policies and procedures in a consistent manner.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Modified existing software systems to enhance performance and add new features.
- Achieved cost-savings by developing functional solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Assisted in the development of short-term goals for each shift.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Education
High School Diploma -
Glenbard North High School
Carol Stream, IL05-2021
Skills
- Team Motivation
- Operations Management
- Rules Enforcement
- Inventory Control
- Quality Assurance
- Relationship Building
- Tech-Savvy
- Energetic and Enthusiastic
- Handling Customer Complaints
- Opening and Closing Procedures
- Training and Mentoring
- Punctual and Reliable
- Decision-Making
- Cash Handling
- Staff Development
- Mentoring and Coaching
- Team Development
- Interpersonal Skills
- Process Improvements
- Flexible Schedule
- Payment Processing
- Inventory Controls
- Policy Administration
Timeline
Shift Lead Manager
Taco Bell Restaurant
09.2018 - 12.2023
High School Diploma -
Glenbard North High School
Similar Profiles
Jayden CrawfordJayden Crawford
Food Service Worker at Taco Bell Restaurant Yum! Brands, Inc.Food Service Worker at Taco Bell Restaurant Yum! Brands, Inc.
Nat'e WilsonNat'e Wilson
Team Member at Taco Bell RestaurantTeam Member at Taco Bell Restaurant
Micah ClarkMicah Clark
Cashier at Taco Bell RestaurantCashier at Taco Bell Restaurant
Aaron Gonzalo VidriosAaron Gonzalo Vidrios
Shift Leader at Taco Bell RestaurantShift Leader at Taco Bell Restaurant
GARVI KOTHARIGARVI KOTHARI
Medical Intensive Care Registered Nurse at UI HealthMedical Intensive Care Registered Nurse at UI Health