Gavin Sherman
Shoreview,MN
Summary
Disciplined, dependable, and highly motivated professional with extensive leadership and conflict management experience. Maintains composure under pressure while consistently enforcing standards and fostering clear communication with diverse individuals. Small business owner entrusted with critical safety, property, and decision-making responsibilities. Eager to leverage skills in a Corrections Officer position to enhance institutional safety, uphold order, and promote professionalism.
Overview
3
3
years of professional experience
Work History
Owner / Operator
North Star Window Cleaning
06.2023 - Current
- Founded and operated a residential and commercial service business, overseeing daily operations, scheduling, and client interactions
- Enforced company policies and service standards consistently while working with a wide range of clients and situations
- De-escalated customer conflicts professionally, ensuring safety, compliance, and respectful outcomes
- Maintained accountability for equipment, finances, contracts, and job-site safety
- Developed and executed marketing strategies that increased customer acquisition and repeat business
- Kept accurate records of services, payments, and communications
- Handled a high volume workload, servicing over 1,000 residential and commercial clients while maintaining efficiency, accuracy, and professional conduct
- Relevant Transferable Experience: - Managing confrontational or dissatisfied individuals - Maintaining authority while remaining professional - Making independent decisions under pressure - Responsibility for people, property, and procedures
Education
High School Diploma -
Mount View High School
Arden Hills, MN06.2025
Skills
- Safety and compliance
- De-escalation techniques
- Situational Awareness
- Policy & Procedure Compliance
- Ethical Judgment
- Communication & Leadership
- Effective verbal communication
- Documentation & Record Keeping
- Authority & Accountability
- Team Collaboration
- Operational Skills
- Time & Stress Management
- Independent Decision-Making
- Customer engagement
- Safety-Conscious Work Practices
Timeline
Owner / Operator
North Star Window Cleaning
06.2023 - Current
High School Diploma -
Mount View High School
Additional Qualifications
- Strong work ethic with proven reliability and punctuality
- Physically capable of demanding and active work environments
- Comfortable working independently or within structured teams
- Willing to work rotating shifts, weekends, and holidays
- Committed to long-term professional growth in corrections and public safety