Gavin Simoneaux

• Serve as a polished first point of contact for guests in an upscale steakhouse environment, creating a warm, professional, and personalized first impression.
• Manage reservations, guest flow, seating coordination, and special requests while supporting a seamless dining experience from arrival through departure.
• Build rapport with guests, recognize individual preferences, and communicate relevant details to service and management teams to support personalized hospitality.
• Coordinate closely with servers, bartenders, management, and support staff to maintain efficient service and respond to evolving guest needs.
• Assist with VIP guests, special occasions, large parties, and high-expectation clientele with discretion, professionalism, and attention to detail.
• Maintain composure and polished communication during high-volume periods while balancing competing priorities and resolving guest concerns in real time.

Concurrent with General Manager role as CEO was transitioning focus into other businesses within other industries.

• Serve as a primary point of contact for prospective and active patients, building trust and guiding individuals through complex, high-value treatment decisions with professionalism, empathy, and discretion.
• Conduct detailed intake conversations to understand individual needs, explain services and next steps, address concerns, and create a personalized client experience.
• Communicate confidently with prospective patients regarding a cash-pay treatment program, supporting informed decision-making through strong product knowledge, relationship building, and consistent follow-up.
• Manage high-touch client relationships from initial inquiry through consultation, scheduling, payment coordination, international travel logistics, and ongoing follow-up.
• Build rapport with clients from diverse backgrounds, adapting communication style to individual personalities, concerns, and expectations.
• Coordinate with physicians, clinical teams, international partners, and internal stakeholders to ensure a seamless end-to-end experience.
• Handle sensitive medical and financial information with exceptional discretion while maintaining professionalism during emotionally charged and time-sensitive conversations

• Led customer-facing operations and delivered personalized service in a fast-growing, relationship-driven business environment.
• Built and maintained strong relationships with new and returning customers, identifying individual needs, recommending appropriate products, and creating experiences that supported retention and repeat business.
• Helped scale revenue from approximately $150K prior to tenure to roughly $500K within six months of assuming full operational leadership through strong customer relationships, sales execution, operational improvements, and team development.
• Recruited, hired, onboarded, trained, and developed a growing team, establishing service expectations and coaching employees on customer engagement, product knowledge, and sales performance.
• Managed escalated customer concerns and complex service issues, resolving problems with professionalism while protecting long-term relationships and brand reputation.
• Oversaw daily operations, staffing, scheduling, inventory, customer experience, and performance while maintaining service standards in a fast-paced environment.
• Identified opportunities to strengthen customer loyalty, improve service delivery, and increase revenue through personalized engagement and consistent follow-through.
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Started as a Barista and quickly became a Barista Trainer before being promoted to Shift Supervisor when I turned 18. Began development toward ASM and running ASM shifts but upper management changed paused development district wide indefinitely.

• Delivered fast, personalized service in a high-volume customer environment while building rapport with regular guests and maintaining a welcoming experience.
• Led daily shifts, coordinated team priorities, and supported efficient service during peak-volume periods while maintaining quality and customer satisfaction.
• Engaged customers through strong product knowledge and personalized recommendations, identifying preferences and suggesting beverages, food items, and add-ons.
• Resolved customer concerns in real time with professionalism, empathy, and a focus on service recovery and long-term loyalty.
• Trained and supported team members on customer service standards, product knowledge, operational procedures, and effective communication.
• Managed cash handling, opening and closing procedures, inventory needs, and daily operational responsibilities with accuracy and accountability.
• Maintained composure and attention to detail while balancing high transaction volume, competing priorities, and individualized customer needs.