Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gavin Smith

Van Wert

Summary

With a proven track record at Millwork Brands Inc., I excel in installation, repair, and delivering exceptional customer service. My ability to troubleshoot with attention to detail has consistently enhanced operational efficiency and client satisfaction. Skilled in both team leadership and working autonomously, I ensure quality assurance in fast-paced environments, driving success and positive outcomes.

Overview

9
9
years of professional experience

Work History

Service Technician

Millwork Brands Inc.
09.2023 - Current

•Performed tasks requiring basic hand tool proficiency.

•Maintained secure travel to and from work locations.

•Handled machinery with precision and care.

•Analyzed site concerns and devised effective resolutions.

•Conduct basic mathematical calculations with accuracy and efficiency.

•Engaged in discussions with specialists and corporate entities.

•Tracked hours, tools, parts, and mileage using a dedicated application.

•Applied PPE during daily operations to ensure compliance with safety regulations.

•Stayed at hotels when necessary to ensure timely project completion.

•Interpreted instructions accurately.

•Assembled hardware for doors.

•Performed tasks requiring the lifting of cumbersome items like doors and trim.

•Operated company vehicles adhering to safety standards.

Janitor

Clean Team
10.2023 - 12.2023
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Kept building spaces premises clean inside and outside.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
  • Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
  • Responded quickly to urgent maintenance requests from building occupants or management staff members.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Warehouse Team Leader

Millwork Brands Inc.
10.2022 - 09.2023
  • Supervised warehouse operations by managing employees during shifts.
  • Maximized storage capacity by designing strategic warehouse layouts that facilitated optimal use of available space.
  • Adhered to industry best practices for warehousing, material handling, and documentation.
  • Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety.
  • Increased accuracy in order fulfillment by closely monitoring team performance and addressing issues promptly.
  • Improved warehouse efficiency by implementing effective team management strategies and workflow processes.
  • Oversaw daily operations and shipping and handling processes.
  • Collaborated with other department leaders to improve cross-functional communication and overall operational efficiency.
  • Trained employees on equipment operation and safety protocols.
  • Promoted a positive work culture by fostering open communication among team members and recognizing individual achievements regularly.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Maintained high levels of quality control to ensure accurate order fulfillment and minimize returns due to errors.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Safely and securely loaded items to prevent damage during transport.
  • Prepared and checked outbound shipments for accuracy.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Picked and packed order items.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Transported merchandise pallets to move in warehouse.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Provided guidance for handling materiel requiring additional care during truck unloading.
  • Verified that all trucks were effectively chalked for safety in loading and unloading operations.
  • Ensured trucks were clean before loading process.

Warehouse Loader

Millwork Brands Inc.
03.2022 - 10.2022
  • Consistently met performance targets for speed, accuracy, and quality within demanding deadline-driven situations.
  • Increased on-time deliveries by efficiently loading trucks according to set schedules.
  • Minimized product damages with careful handling and placement in appropriate storage areas.
  • Loaded and unloaded trucks
  • Cleaned loading area
  • Fueled trucks prior to take off
  • Staged material prior to loading
  • Utilized hand tools, forklifts, pallet jacks, and other specialized equipment safely while performing daily tasks in the warehouse environment.
  • Demonstrated adaptability by quickly learning new processes when transitioning between different warehouse departments or roles as needed.
  • Expedited order processing by swiftly locating items using warehouse management software systems.
  • Disposed of damaged or out-of-code products under approval of operations team.
  • Supported safety initiatives by adhering to company policies, procedures, and regulatory requirements.
  • Reduced manual handling injuries with proper lifting techniques and the use of appropriate equipment.
  • Maximized warehouse space utilization by effectively stacking and arranging pallets as per guidelines.
  • Operated forklift to move pallets and heavy items on and off vehicles.
  • Built safe and balanced loads for deliveries with no shifting or damages.
  • Pulled order materials according to pick tickets and delivery schedules.

Sub Contractor

Modern Home Exteriors
05.2018 - 03.2022
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
  • Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
  • Delivered high level of service to all customers and effectively resolved issues.
  • Worked closely with general contractor on completion of punchlist tasks.
  • Utilized well-developed carpentry skills to fix Item and Item in homes.
  • Mentored junior team members in best practices for construction management and leadership development skills.
  • Applied various paint finishes to diverse materials to meet project specifications.
  • Applied advanced techniques to ensure durability and seamless finish in tiling projects.
  • Executed comprehensive home renovation projects focusing on exterior and interior enhancements.
  • Handled diverse hand-operated equipment efficiently.
  • Skilled in operating various power tools.
  • Maintained professionalism while performing tasks at customers' residences.

Ice Cream Maker

Dairy Queen Grill & Chill
05.2016 - 07.2018
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
  • Ensured compliance with health and safety regulations by adhering to proper food handling procedures at all times.
  • Enhanced customer satisfaction by creating and maintaining a clean, organized workspace for ice cream production.
  • Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.
  • Provided exceptional customer service, promptly addressing any inquiries or concerns to ensure satisfaction with their ice cream experience.
  • Complied with food storage and handling procedures for safe, hygienic operations.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Handled cash transactions accurately, promoting trust between the business and its customers.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Provided support to fellow team members when needed, creating a cohesive work environment.
  • Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Increased sales by suggesting popular flavor combinations and upselling toppings.

Education

N/A - N/A

Van Wert High School
Van Wert, OH
05.2018

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Work with minimal supervision
  • Valid Driver's license
  • Punctual and reliable
  • Troubleshooting skills
  • Heavy lifting
  • Quality assurance
  • Troubleshooting

Timeline

Janitor

Clean Team
10.2023 - 12.2023

Service Technician

Millwork Brands Inc.
09.2023 - Current

Warehouse Team Leader

Millwork Brands Inc.
10.2022 - 09.2023

Warehouse Loader

Millwork Brands Inc.
03.2022 - 10.2022

Sub Contractor

Modern Home Exteriors
05.2018 - 03.2022

Ice Cream Maker

Dairy Queen Grill & Chill
05.2016 - 07.2018

N/A - N/A

Van Wert High School
Gavin Smith