Gavin Sowden
East Norriton,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Bank Teller
KeyBank
04.2023 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
Personal Banker
KeyBank
07.2022 - 04.2023
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Expanded client base by promoting new financial products.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue
- Promoted financial products by maintaining excellent service offering knowledge.
Sales Associate
Verizon
08.2020 - 12.2020
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Checked to see if requested items were available from store's inventory.
- Processed credit and debit card payments to complete customer buying experience.
- Engaged with customers to build rapport and loyalty
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
District Manager
Vector Marketing
02.2020 - 08.2020
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
Recruiting Manager
Vector Marketing
05.2019 - 12.2019
- Streamlined recruiting processes for entire team.
- Adhered to corporate branding requirements when filling positions.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Recruited top talent to maximize profitability.
Sales Representative
Vector Marketing
01.2019 - 11.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Education
High School Diploma -
Norristown Area High School
Norristown, PA06.2016
Skills
- Personal Advising
- Opportunity Identification
- Verbal and Written Communication
- Client Acquisition and Retention
- Customer Service
- Team Leadership
- Action Plans
- Detailed Analysis
Timeline
Bank Teller
KeyBank
04.2023 - Current
Personal Banker
KeyBank
07.2022 - 04.2023
Sales Associate
Verizon
08.2020 - 12.2020
District Manager
Vector Marketing
02.2020 - 08.2020
Recruiting Manager
Vector Marketing
05.2019 - 12.2019
Sales Representative
Vector Marketing
01.2019 - 11.2019
High School Diploma -
Norristown Area High School
Similar Profiles
Rikki KelleyRikki Kelley
Health Savings Account Relationship Manager at KeyBankHealth Savings Account Relationship Manager at KeyBank
Samantha NunnSamantha Nunn
Lead Teller at KeyBankLead Teller at KeyBank
Ashley EscobarAshley Escobar
Relationship Manager, Banking Operations at KeybankRelationship Manager, Banking Operations at Keybank
Tyler FoustTyler Foust
Ops Analyst - Covenant Compliance at KeyBankOps Analyst - Covenant Compliance at KeyBank
Gabrielle DeFrangescoGabrielle DeFrangesco
Building Substitute Teacher at Norristown Area School DistrictBuilding Substitute Teacher at Norristown Area School District