Gavin Sowden
East Norriton,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Bank Teller
KeyBank
04.2023 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
Personal Banker
KeyBank
07.2022 - 04.2023
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Expanded client base by promoting new financial products.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue
- Promoted financial products by maintaining excellent service offering knowledge.
Sales Associate
Verizon
08.2020 - 12.2020
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Checked to see if requested items were available from store's inventory.
- Processed credit and debit card payments to complete customer buying experience.
- Engaged with customers to build rapport and loyalty
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
District Manager
Vector Marketing
02.2020 - 08.2020
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
Recruiting Manager
Vector Marketing
05.2019 - 12.2019
- Streamlined recruiting processes for entire team.
- Adhered to corporate branding requirements when filling positions.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Recruited top talent to maximize profitability.
Sales Representative
Vector Marketing
01.2019 - 11.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Education
High School Diploma -
Norristown Area High School
Norristown, PA06.2016
Skills
- Personal Advising
- Opportunity Identification
- Verbal and Written Communication
- Client Acquisition and Retention
- Customer Service
- Team Leadership
- Action Plans
- Detailed Analysis
Timeline
Bank Teller
KeyBank
04.2023 - Current
Personal Banker
KeyBank
07.2022 - 04.2023
Sales Associate
Verizon
08.2020 - 12.2020
District Manager
Vector Marketing
02.2020 - 08.2020
Recruiting Manager
Vector Marketing
05.2019 - 12.2019
Sales Representative
Vector Marketing
01.2019 - 11.2019
High School Diploma -
Norristown Area High School