Summary
Overview
Work History
Education
Skills
Timeline
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Gavin Stevens

Twin Falls

Summary

I am Gavin i live in in Twin Falls Idaho currently 22 years old. I have had alot of experience in alot of fields or trades i believe to have a very good touch in face to face customer service or over the phone service. I say this because every job i have worked for has been about the customers and i have mastered the skill of making the customer first. So i am looking for a job that i can make a customer happy because that's what i am about. I love working with a team and also getting the job done and finished the proper and professional manner. I am very self driven and smart ready to get a new start on somewhere i can build a new career.

Overview

3
3
years of professional experience

Work History

HVAC Technician

Prescott Refrigeration and Hvac
06.2024 - 09.2025
  • Assisted in installation and maintenance of HVAC systems under supervision.
  • Learned safety protocols and proper use of tools for HVAC operations.
  • Supported troubleshooting efforts by identifying issues in heating and cooling systems.
  • Gained experience with refrigerant handling following regulatory guidelines.
  • Collaborated with team to ensure timely completion of service calls.
  • Coordinated with suppliers to secure best prices on high-quality HVAC parts and materials.
  • Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
  • Maintained boilers, hot water systems, gas heating equipment and food service equipment.
  • Customized ductwork designs for optimal airflow distribution while maintaining energy-efficient operation standards within client spaces.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
  • Filled out detailed work orders for each job completed.
  • Talked to customer's keeping them updated on prices and new sales going on in the HVAC or Refergeration world.
  • Repaired and replaced motors, bearings and belts.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Parts Sales Representative

Freightliner
02.2023 - 03.2024
  • Assisted customers in selecting and purchasing parts, ensuring high levels of satisfaction.
  • Managed inventory levels through regular stock assessments and reorder processes.
  • Collaborated with suppliers to source parts efficiently, reducing lead times significantly.
  • Processed orders accurately using point-of-sale systems, minimizing errors in transactions.
  • Educated customers on product features and compatibility to facilitate informed purchase decisions.
  • Resolved customer inquiries and complaints promptly, enhancing overall service experience.
  • Maintained organized displays of products to improve accessibility and promote sales.
  • Trained new staff on sales techniques and inventory management practices for operational efficiency.
  • Ordered parts from various distributors to fulfill demands.
  • Assisted customers in finding appropriate parts promptly.
  • Stocked and managed stock of parts.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Maintained extensive understanding of common problems and methods for repair.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.

Warehouse Worker

Motion Industries
04.2022 - 05.2023
  • Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
  • Maintained accurate inventory records using warehouse management system.
  • Conducted quality checks on incoming shipments to ensure compliance with standards.
  • Collaborated with team members to optimize workflow and enhance productivity.
  • Trained new employees on safety protocols and operational procedures.
  • Implemented process improvements that increased efficiency in order fulfillment.
  • Monitored shipment schedules and coordinated logistics for timely deliveries.
  • Assisted in maintaining clean and organized work environment to support safety standards.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 65+ pounds.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

Education

High School Diploma -

Kimberly High School
Kimberly, ID
05-2021

Skills

  • Technical troubleshooting
  • Electrical wiring
  • Leak checks
  • System troubleshooting
  • Package and split systems
  • HVAC and refrigeration systems
  • Air conditioning
  • Refrigeration system evacuation
  • Heating systems
  • Soldering
  • Cooling systems maintenance
  • Ductwork fabrication
  • Troubleshooting expertise
  • Recovering and recycling
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Problem resolution
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Microsoft outlook
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Microsoft PowerPoint
  • Sales mastery
  • Sales pitching
  • Time management
  • Teamwork and collaboration
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Cash handling
  • Money handling
  • Flexible schedule
  • Client service
  • Product sales
  • Upselling
  • Professional demeanor
  • Cleaning techniques
  • Inventory tracking
  • Attention to detail
  • Flexible and adaptable
  • Organizational skills
  • Computer skills

Timeline

HVAC Technician

Prescott Refrigeration and Hvac
06.2024 - 09.2025

Parts Sales Representative

Freightliner
02.2023 - 03.2024

Warehouse Worker

Motion Industries
04.2022 - 05.2023

High School Diploma -

Kimberly High School

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