Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gavin Stinson

Macomb,MI

Summary

Highly motivated efficient Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Is a fast learner and able to multitask different objectives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

Champs Shoe Store
10.2023 - 02.2024
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Sales Associate

Journeys Shoes
01.2022 - 08.2022
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Sales Associate

Flaming Wok
05.2021 - 12.2021
  • Boosted customer satisfaction by providing excellent service and addressing inquiries in a timely manner.
  • Exceeded sales targets through effective product recommendations and upselling strategies.
  • Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
  • Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Collaborated with team members to achieve high-performance sales goals, fostering a positive work culture.
  • Resolved customer complaints professionally, resulting in increased loyalty and repeat business.
  • Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
  • Supported loss prevention initiatives by monitoring potential shoplifting activity and reporting suspicious behavior to management.
  • Achieved efficient checkout processes by swiftly scanning items and handling payment transactions.
  • Enhanced customer experience through friendly greetings and personalized assistance throughout their shopping journey.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Managed multiple customer requests simultaneously by prioritizing tasks and efficiently delegating work among team members.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Operated cash register to record transactions accurately and efficiently.

Education

High School Diploma -

Dakota High School
Macomb, MI
06.2023

Some College (No Degree) - Business Administration

Oakland University
Rochester, MI

Skills

  • Inventory Control
  • Customer Needs Assessment
  • Payment Processing
  • Business Development
  • Microsoft word
  • Communication skills
  • Microsoft Excel
  • Sales
  • Order Processing
  • Flexible Schedule
  • Time Management
  • Inventory Tracking
  • Exceptional customer service
  • Multi-tasking strength
  • Teamwork and Collaboration

Certification

Word Certification


Timeline

Sales Associate

Champs Shoe Store
10.2023 - 02.2024

Sales Associate

Journeys Shoes
01.2022 - 08.2022

Sales Associate

Flaming Wok
05.2021 - 12.2021

High School Diploma -

Dakota High School

Some College (No Degree) - Business Administration

Oakland University

Similar Profiles

CREATE PROFILE
Gavin Stinson