Gavin Warner
Port Orchard,WA
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
11
11
years of professional experience
Work History
Game Developer
Geekifyinc
08.2025 - Current
- Designed and implemented gameplay mechanics.
- Followed specifications and technical limitations when designing to meet established design and gameplay objectives.
- Prioritized tasks and carefully managed time to consistently meet delivery dates.
- Managed project requirements and accomplished objectives by self-monitoring progress and promptly solving issues.
- Balanced and adjusted gameplay experiences to increase critical and commercial success of product.
- Conducted regular design reviews throughout game development process.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
Farm Hand
Urban Acres
09.2024 - Current
- Cleaned stalls, pens, and equipment using hand tools for optimal health of goats.
- Examined animals for signs of sickness and overall herd health.
- Oversaw feeding, watering and health monitoring of livestock, prioritizing health and wellness.
- Rotated animals between grazing areas to provide enough access to food.
- Observed animals and notified supervisor of signs of illness.
- Use of heavy machinery in tasks.
I.T Technician
Haselwood Auto Plex
07.2021 - 09.2024
- Install physical network media such as patch panels, cables, and mounting and racking hardware.
- Configure and troubleshoot TCP/IP based hardware and software settings in equipment.
- Install and terminate CAT6 and multimode OM1 and OM3/4 fiber.
- Use of remote support tools such as TeamViewer and Remote Desktop Connection.
- Assist in the development of user training materials and provide user training.
- Troubleshoot issues that arise with the desktop environment and develop solutions or workarounds to those issues.
- Move, install, and setup IT hardware such as scanners, laptops, printers, and desktops.
- Manage user accounts including creation, transfers, and reactivations.
Deli Clerk
Safeway
01.2021 - 07.2021
- Communicate with customers regarding orders, comments, and complaints.
- Accept payment from customers, and make change as necessary.
- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
- Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Performing food safety checks in accordance to state and federal law.
City Carrier Assistant
United States Postal Service
08.2020 - 09.2020
- Performed route maintenance for holds, forwards and vacancies.
- Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
- Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
- Obtain signatures from recipients of registered or special delivery mail.
- Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
Customer Service Representative
Continuum Global Solutions
05.2020 - 08.2020
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Referred unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Fire Extinguisher Technician
Cosco Fire
12.2019 - 02.2020
- Performed three and six year maintenance on ABC dry chemical fire extinguishers.
- Took phone calls and replied to emails from clients concerning services.
- Performed annual and monthly on site inspections of fire extinguishers.
- Uploaded and managed documents pertaining to Job orders via mobile tech.
Cast Member
Regal Cinema
11.2019 - 12.2019
- Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons.
- Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums.
- Inspecting backpacks and packages.
- Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium.
- Complying with all local, state and federal food safety laws.
Pipefitter Helper
Puget Sound Naval Shipyard
07.2018 - 04.2019
- Shut off steam, water, or other gases or liquids from pipe sections, using valve keys or wrenches.
- Read and comprehend technical drawings and engineering instructions.
- Assemble pipe sections, tubing, or fittings, using couplings, clamps, screws, bolts, cement, plastic solvent, caulking, or soldering, brazing, or welding equipment.
- Locate and mark the position of pipe installations, connections, passage holes, or fixtures in structures, using measuring instruments such as rulers or levels.
- Cut pipes to specifications, using tools such as angle grinders, cutting torches, pipe threaders, or pipe benders.
Delivery Associate
Home Depot
06.2016 - 07.2018
- Pulled merchandise for customers orders, adhering to strict time restraints and order preferences.
- Pulled merchandise for customers orders, adhering to strict time restraints and order preferences.
- Record sales or delivery information on daily sales or delivery record.
- Listen to and resolve customers' complaints regarding products or services.
- Collect money from customers, make change, and record transactions on customer receipts.
National Sales Support Representative
CONCENTRIX
10.2014 - 03.2016
- Trained company employees in equipment use and over the phone technical support and device troubleshooting.
- Answer customers' questions about products, prices, availability, product uses, and credit terms.
- Recommend products to customers, based on customers' needs and interests.
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
- Kept records of customer interactions, recording details of inquiries and complaints as well as actions taken.
Education
High School Diploma -
Central Kitsap High School
Silverdale, WA06.2013
Skills
- Application installations
- System performance optimization
- Helpdesk services
- Hardware installation
- Troubleshooting and Diagnostics
- Wireless networking
- Remote support
- Network maintenance
Timeline
Game Developer
Geekifyinc
08.2025 - Current
Farm Hand
Urban Acres
09.2024 - Current
I.T Technician
Haselwood Auto Plex
07.2021 - 09.2024
Deli Clerk
Safeway
01.2021 - 07.2021
City Carrier Assistant
United States Postal Service
08.2020 - 09.2020
Customer Service Representative
Continuum Global Solutions
05.2020 - 08.2020
Fire Extinguisher Technician
Cosco Fire
12.2019 - 02.2020
Cast Member
Regal Cinema
11.2019 - 12.2019
Pipefitter Helper
Puget Sound Naval Shipyard
07.2018 - 04.2019
Delivery Associate
Home Depot
06.2016 - 07.2018
National Sales Support Representative
CONCENTRIX
10.2014 - 03.2016
High School Diploma -
Central Kitsap High School