Gavin White
Winter Haven,FL
Summary
Cybersecurity Analyst and experienced IT professional, with a vested interest in Cybersecurity and Vulnerability Management. Gained hands-on Cybersecurity skills in a self-teaching accelerated Cybersecurity boot camp and self-teaching methods such as CompTIA SEC+ preparation. Completed the Qualys Vulnerability Management Detection and Response certification. Completed Splunk labs to learn log monitoring. Has a demonstrated history of working in the information technology and services industry, primarily from time spent in Help Desk roles. Skilled in many IT-related areas, organized and dependable candidate who is successful at managing multiple priorities with a positive attitude.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Mastercard Security Intern
Mastercard
2024.07 - 2024.08
- Assisted with vulnerability detection and response, contributing to the resolution of over 150 security incidents and reducing response time by 25%.
- Provided remote diagnostics and troubleshooting assistance using dashboards, resolving approximately 100 technical issues per month with a 95% success rate.
- Created and managed 200+ tickets using Zendesk, documenting procedures in detail to ensure effective tracking and resolution of user issues.
- Gathered and analyzed information from various sources to diagnose and resolve technical issues, adhering to policies and guidelines and improving issue resolution efficiency by 20%.
- Delivered prompt and courteous customer service, including website navigation assistance, handling an average of 50 customer queries per week with a satisfaction rating of 98%.
Help Desk Support Analyst
InnerAct Alliance
2023.03 - 2024.03
- Coordinated over 15 community events using Office 365, Excel, and Zoom, improving event outreach by 20%.
- Verified vendor identification using MFA-2 sign-ins, increasing vendor security by 30%.
- Implemented zero trust security measures for staff and visitor sign-ins, reducing unauthorized access by 25%.
- Conducted disaster recovery planning and managed G-drive backups, enhancing data recovery capabilities by 40%.
- Solely maintained a 5,000-record community database, ensuring compliance with NIST 800-53 standards.
- Developed security plans following NIST 800.53 standards, improving internal compliance by 35%.
Education
Cybersecurity Engineering Certification Program - Cybersecurity
University of Texas At Austin
Austin, TX12.2023
Bachelor of Science - Business Management
Indiana Wesleyan University
Marion, IN04.2018
Skills
- IDS and IOS Monitoring and Triage
- NMAP Scanning
- Log Analysis
- Endpoint Protection
- Vulnerability Assessment
- Data Encryption
- Network Security
- SIEM
- Computer Networking
- Mobile Device Management
- Operating Systems
- Network Administration
- Access Control
- Incident response
- Wireshark
Certification
Qualys - Vulnerability Management Detection and Response
CompTIA Security+ anticipated by Oct 2024
Timeline
Mastercard Security Intern
Mastercard
2024.07 - 2024.08
Help Desk Support Analyst
InnerAct Alliance
2023.03 - 2024.03
Cybersecurity Engineering Certification Program - Cybersecurity
University of Texas At Austin
Bachelor of Science - Business Management
Indiana Wesleyan University
Qualys - Vulnerability Management Detection and Response
CompTIA Security+ anticipated by Oct 2024
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