I'm a collaborative leader, focused and hard working; with high emotional intelligence. I have the skill and finesse to meet organizational goals and produce positive outcomes.
Overview
10
10
years of professional experience
Work History
Assistant Manager-Guest Services
Columbia University
05.2023 - Current
Manage work orders and service requests for 37 residential buildings.
Acts as the departmental liaison with University partners to address and resolve custodial, mechanical, and service problems in designated Housing buildings.
Analyzes ways to improve services provided to students
Conducts audits to assess custodial and maintenance performance and implementing new strategies to improve service levels and work flow.
Monitors the progress of renovations and large-scale repair projects
Teaching Artist
Freelance
04.2016 - Current
Teach the skills of public speaking, acting technique, voice, and speech, to children, students, business professionals, and performers
Direct and co-create theatrical productions and events
Facilitate and lead workshops on theater pedagogy, and performance.
Program Manager
Shadow Company
08.2021 - 05.2023
Produce evaluative reports that incorporate strategic plan results, final budget numbers, and student outcomes
Work with the Executive Director, Artistic Director and Program Director to create and evaluate annual or semi-annual artistic goals and programmatic goals
Organize, lead, and set agenda for staff meetings to ensure programs goals and objectives are met.
Contact Representative
Internal Revenue Service
10.2018 - 02.2019
Answer and respond to tax inquiries
Assist taxpayers via telephone to resolve issues on tax accounts
Use tax codes to make determinations and judgments on tax disputes and delinquencies
Analyze and evaluate computerize records for accuracy and integrity.
Event Manager/Brand Ambassador
Michael Alan Group
10.2013 - 09.2018
Oversee implementation of marketing campaigns
Manage event staff and assign duties/details
Ensure that the message for a specific vendor line is effectively and consistently communicated in positive way
Coordinate logistics of site supplies and set up with venue manager
Act as liaison between client and event staff to ensure a successful campaign.