Gavina Castillo
Waxahachie,TX
Summary
Dynamic administrative professional with over 15 years of experience in enhancing communication and fostering team collaboration. Proven expertise in administrative functions and customer service, consistently delivering high-quality support and solutions. Eager to contribute to a full-time role that presents professional challenges while utilizing strong interpersonal skills, effective time management, and adept problem-solving abilities. Committed to driving organizational success through dedicated service and proactive engagement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Baylor White & Scott
11.2021 - Current
- Assist with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones.
- Managed patient scheduling and appointment coordination to enhance service efficiency.
- Advising patients on referrals and follow-up visits with nearby physicians
- Facilitated communication between patients and medical staff, ensuring clarity of information.
- Accept payments for physician/clinical services according to established guidelines. Post payments and enter charges
- Provide accurate patient, medical, financial or procedural information to patients or approved outside entities
- Manage electronic health records and assists with medical records duties as requested in EPIC system
- Maintain exceptional professional customer during patient interactions
Service Lead/Admin/PCR
H-E-B
09.2012 - 11.2021
- Assessed customer needs and respond to questions
- Self-motivated, with a strong sense of personal responsibility.
- Worked as a team leader on cashier duties, product assistance, and maintain store quality standards
- Worked effectively in fast-paced environments.
- Assisted cashier and baggers
- Managed efficient breaks and lunches schedule for service partners
- Pharmacy Care Representative
Education
Associates of General Studies - Science
Navarro College
Waxahachie, Texas05.2014
Skills
- Compassionate
- Multitasking and organization
- Communication
- Professionalism and ethics
- Collaboration/Teamwork
- Adaptable
- Prompt and courteous customer service skills
- Leader and management skills
- Proficient in Microsoft
- Electronic health records
- Administrative support tasks
- Team leadership experience
Certification
- Certified Basic Life Support, American Heart Association - 08/26/2024 - 08/2026
Timeline
Patient Service Specialist
Baylor White & Scott
11.2021 - Current
Service Lead/Admin/PCR
H-E-B
09.2012 - 11.2021
Associates of General Studies - Science
Navarro College