Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Gavindra Hoolas

Atlanta,SC

Summary

Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.

Results-driven Job Title bringing progressive background in Type environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Astute Job Title with top-notch relationship-building, sales and money handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.

Well-versed in handling a high volume of cash on a daily basis in Type bank settings. Knowledgeable about managing financial transactions, preventing fraud and complying with various security acts and regulations. Looking for a new position with room for advancement where sales abilities and a results-oriented nature will be highly valued.

Overview

14
14
years of professional experience

Work History

Teller

SRP Federal Credit Union
North Augusta, SC
08.2022 - Current
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Stocked supplies for customers and personal teller station.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Handled various accounting transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Received loan and utility payments, sending funds to correct destinations.
  • Calculated fees due, interest and change for customer transactions.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Wrote and distributed customer correspondence.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Head Server

Mcgreays Pub
Albany , NY
03.2021 - 07.2022
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
  • Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained staff members on use of POS system.
  • Managed food resources, memorized orders and coordinated customer service.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Increased sales per customer by listening actively and recommending relevant menu items.

Certified Nurse Assistant

St. Peter’s Hospital
Albany , NY
07.2021 - 12.2021
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Maintained best-in-class standards for individualized care in Number-bed unit by continuously checking in with patients and families and quickly providing care.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Head Teller

Citizens Bank
Latham, NY
12.2018 - 10.2020
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Identified potential needs through observation, questioning and listening.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Provided customers with appropriate literature on banking products and services.
  • Investigated and promptly resolved issues with patron accounts.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Handled various accounting transactions.
  • Maintained friendly and professional customer interactions.

Assistant Manager

Cumberland Farms
Rotterdam , NY
12.2013 - 05.2020
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

Banquet Captain

Otis And Oliver’s Pub
Latham , NY
08.2012 - 09.2016
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supervised and mentored kitchen and serving staff.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Orchestrated positive customer experiences by overseeing every area of Type operations.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Integrated service and team management strategies to boost business profits.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Managed budgeting and invoicing for both large and small-scale events.
  • Performed cost-benefit analysis for corporate and social events.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.

Education

CNA -

Maria College of Albany
Albany, NY
07.2021

Schenectady High School
Schenectady, NY
08.2012

Skills

  • High Net Worth Individuals Marketing
  • Defect Location
  • Training Junior Team Members
  • Process Improvement
  • Audit Preparation
  • Coaching and Mentoring
  • Cleaning and Oiling
  • Customer Proposals
  • Discrepancy Resolution
  • Business Relationship Management
  • Training Classes
  • Cash Drawer Reconciliation
  • Security Measures
  • Operational Reporting
  • Strategic Financial Planning
  • Critical Thinking
  • Performance Review
  • Financial Transactions
  • Customer Relations
  • Customer Service
  • Customer Needs Assessments
  • Sales Support
  • Employee Training Oversight
  • Staff Recruitment and Hiring
  • Performance Monitoring
  • Problem Diagnostics
  • Selling Skills
  • Proactive and Focused

Timeline

Teller

SRP Federal Credit Union
08.2022 - Current

Certified Nurse Assistant

St. Peter’s Hospital
07.2021 - 12.2021

Head Server

Mcgreays Pub
03.2021 - 07.2022

Head Teller

Citizens Bank
12.2018 - 10.2020

Assistant Manager

Cumberland Farms
12.2013 - 05.2020

Banquet Captain

Otis And Oliver’s Pub
08.2012 - 09.2016

CNA -

Maria College of Albany

Schenectady High School
Gavindra Hoolas