Creative IT Engineer practiced at finding novel solutions to diverse technical problems. Comfortable maintaining and repairing wide-ranging systems. Skilled at both initial design planning and legacy asset maintenance. Expert at full IT lifecycle concerns on small or large scale.
Overview
2
2
years of professional experience
Work History
IT Engineer
Allen Institute for Artificial Intelligence
Seattle, WA
06.2022 - Current
Integrated IT automation capabilities maintenance tasks, reducing demand for human intervention.
Provided technical support in root cause failure analysis for significant production issues and investigations.
Completed scheduled services and installations, preventive maintenance and calibration.
Scheduled and coordinated software update and hardware replacements.
Performed troubleshooting duties and provided server management expertise via remote and in-person interactions.
Oversaw testing, documentation and end-user training for technology updates and code.
IT Field Support Technician II
Texas Tech University
Lubbock, TX
02.2022 - 06.2022
NSC (Network Site Coordinator) for Department of Chemistry & Biochemistry
Assisted Professors, students and staff with various types of technical issues via email, live chat telephone, and in person.
Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
Documented customer complaints and inquiries for use in technical documentation and bug tracking.
Updated software versions with patches and new installations to close security loopholes and protect users.
Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
Implemented system security and data assurance software.
Manufacturing Specialist IIII
Caterpillar
Waco , Texas
5 2014 - 03.2019
Read and interpreted standard operating procedures to complete work in an accurate and efficient manner
Inspected finished products for quality and adherence to customer specifications
Trained employees on company and safety standards, providing assistance and remediation when issues arose
Maintained current knowledge base of manufacturing industry best practices for lean manufacturing, demand flow technology, and statistical process control
Maintained clean and organized work areas
Calibrated or adjusted equipment to ensure quality production using tools such as calipers, micrometers, height gauges, protractors and ring gauges
Started machine operations by inserting control instructions into control units and adjusted machine feed and speed if machine malfunctioned
Education
Associate of Applied Science - Computer And Information Sciences
South Plains College
Levelland, TX
12.2021
Certificate - Information Technology - Network Administration
South Plains College
Levelland, TX
12.2021
Certificate - Information Technology - PC Technician
South Plains College
Levelland, TX
12.2021
Certificate - Welding and Fabrication
Greater Waco Advance Manufacturing Academy
2014
Accomplishments
Lead and coordinated a team of 30 designing a rocket to reach a mile into atmosphere and record weather data and video
Finish top five overall in the welding academy's first year
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Skills
System deployment monitoring
Server maintenance
Scripting skills
Troubleshooting and resolution
Web development expertise
Timeline
IT Engineer
Allen Institute for Artificial Intelligence
06.2022 - Current
IT Field Support Technician II
Texas Tech University
02.2022 - 06.2022
Manufacturing Specialist IIII
Caterpillar
5 2014 - 03.2019
Associate of Applied Science - Computer And Information Sciences
South Plains College
Certificate - Information Technology - Network Administration
South Plains College
Certificate - Information Technology - PC Technician
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