GAVINPREET KAUR
PAKENHAM
Summary
Dynamic professional with a proven track record in customer service and digital marketing, notably at Narai Thai Restaurants. Skilled in enhancing customer loyalty and managing high-traffic environments. Strong organizational abilities and sales experience, complemented by expertise in POS systems. Committed to delivering exceptional service and fostering team collaboration.
Energetic and creative individual with knack for innovative thinking and problem-solving. Possesses solid foundation in social media management and content creation, coupled with proficiency in SEO and data analytics. Anticipates driving impactful marketing campaigns that enhance brand visibility and engagement.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Staff Member
Narai Thai Restaurants
03.2025 - 06.2025
- Increased customer loyalty by addressing concerns promptly and professionally.
- Maintained accurate inventory of room availability, updating reservation system as needed to prevent overbooking issues.
- Coordinated group bookings, ensuring smooth arrivals and departures for large parties of guests.
- Handled bookings and walk-in guests in a high-traffic environment.
- Maintained a professional and clean dining environment.
Digital Marketing Assistance
Telesales Executive
01.2025 - 02.2025
- Created and presented pitch materials, proposals and presentations.
- Designed visually appealing email templates that resulted in higher open rates and click-to-open ratios than industry benchmarks.
- Assisted in the development of comprehensive digital marketing plans aligned with company goals and objectives.
- Created digital content for websites and social media.
- Ran advertising campaigns and analyzed engagement metricst.
Front Customer Staff (shift Runner)
McDonalds
03.2024 - 12.2024
- Managed employee breaks efficiently to prevent disruptions in workflow or delays in service delivery to customers.
- Facilitated smooth shift transitions by thoroughly communicating key information to incoming Shift Runners during handovers.
- Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
- Conducted weekly meetings with staff members to address concerns or challenges faced during shifts while sharing updates from management.
Education
BBA -
La Trobe University
Bundoora , VIC03-2028
Skills
- Team player attitude
- Strong organization
- Customer service expertise
- Sales experience
- POS & Cash handling experience
- Foreign language fluency
- Customer service
- Time managment
Certification
- Responsible Service of Alcohol (RSA) – Victoria
- Advanced Barista Training – Includes Coffee Art & Hygiene Practices Project Management Certification
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Professional Working
Spanish
Limited Working
Timeline
Front Desk Staff Member
Narai Thai Restaurants
03.2025 - 06.2025
Digital Marketing Assistance
Telesales Executive
01.2025 - 02.2025
Front Customer Staff (shift Runner)
McDonalds
03.2024 - 12.2024
BBA -
La Trobe University
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