Gavin Torres
Willing To Relocate
Summary
Healthcare Technology Executive with 15+ years of leadership spanning clinical operations, enterprise systems, and large-scale digital transformation across multi-site provider organizations, ambulatory surgery centers, and value-based care environments. Proven leader of EHR platforms, ERP-adjacent systems, analytics, interoperability, and cybersecurity-aware application governance, with a strong track record of aligning technology investments to clinical quality, operational performance, and financial outcomes. Recognized for bridging the gap between clinical leadership, operations, finance, and IT, ensuring enterprise applications are optimized, adopted, secure, and delivering measurable ROI.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Chief Clinical Transformation Officer / Enterprise Systems Executive
PANORAMA EYECARE
2023 - 2026
- Senior executive accountable for enterprise clinical and business applications supporting a 17-location, multi-state healthcare organization with 5 ASCs.
- Led enterprise application strategy and roadmap across EHR, analytics, scheduling, revenue cycle, and operational platforms.
- Established governance frameworks for application usage, access, and data integrity.
- Oversaw application lifecycle management including optimization, upgrades, and rationalization across markets.
- Directed the design and deployment of a custom enterprise EHR platform, enabling standardized workflows, structured documentation, and regulatory compliance.
- Managed multi-EHR coexistence and migration planning during acquisitions and organizational growth.
- Partnered with physicians, clinical leaders, and operations to drive adoption and clinician satisfaction.
- Aligned clinical systems with finance, labor, scheduling, and reporting platforms to support reimbursement accuracy, budgeting, and performance tracking.
- Enabled enterprise reporting linking clinical activity to P&L and operational outcomes.
- Delivered 8% month-over-month EBITDA growth, 19% increase in provider utilization, 12-day reduction in cycle time, and 98% clean-claim rate through application optimization and analytics.
- Multi-State Healthcare Organization
Chief Executive Officer, Chief Information Officer & Chief Technology Officer
ROCKY MOUNTAIN EYE CENTER
01.2018 - 01.2023
- Served concurrently as CEO, CIO, and CTO, with full accountability for enterprise operations, clinical systems, business applications, data, cybersecurity, and technology-enabled growth.
- Owned enterprise EHR strategy, optimization, governance, and interoperability across clinical, surgical, and administrative workflows.
- Standardized documentation, scheduling, and revenue cycle workflows to improve reimbursement accuracy and operational efficiency.
- Ensured system reliability, uptime, and regulatory compliance across all locations.
- Led financial systems, reporting platforms, and administrative applications supporting budgeting, payroll, supply chain, and executive reporting.
- Integrated clinical and financial data to enable accurate P&L reporting and provider-level performance visibility.
- Built enterprise reporting and analytics infrastructure linking clinical activity to operational and financial outcomes.
- Implemented SQL-based reporting and executive dashboards supporting decision-making and payer negotiations.
- Owned HIPAA compliance, access governance, data integrity, and cybersecurity risk management.
- Established incident response protocols, data protection standards, and audit-ready controls appropriate for a private-equity-backed organization.
- Led technology-enabled turnaround increasing owner equity by $3M.
- Increased provider revenue by $700K through workflow and system redesign.
- Negotiated payer increases exceeding 8%, supported by analytics-driven reporting.
- Private-Equity-Backed Multi-Site Provider Organization
Senior Director of Operations / Interim COO
FIRST CHOICE COMMUNITY HEALTHCARE
01.2016 - 01.2018
- Led enterprise clinical and administrative applications supporting value-based reimbursement models.
- Launched enterprise telehealth capabilities to maintain continuity of care.
- Integrated clinical documentation, billing, and reporting platforms.
- Increased revenue per provider by 22% through workflow and system optimization.
- Value-Based Care Organization
Senior Medical Practice Director (Contract)
UNM HEALTH SCIENCES CENTER
01.2014 - 01.2016
- Built enterprise dashboards linking clinical activity to financial and operational performance.
- Supported regulated academic clinical environments with complex compliance requirements.
Senior Manager, Operations Improvement
PRESBYTERIAN HEALTH SERVICES
01.2013 - 01.2014
- Designed predictive staffing and performance models integrated with enterprise systems.
- Supported system-wide KPI standardization and reporting.
Financial Database Administrator / IT Systems Manager
NEW MEXICO INSTITUTE OF MINING & TECHNOLOGY
01.2010 - 01.2014
- Managed enterprise financial databases, reporting platforms, and IT business services.
- Led infrastructure upgrades, data governance initiatives, and system reliability improvements.
Education
MBA - Data Analytics
Louisiana State University Shreveport
MS - Health Administration
Louisiana State University Shreveport
BS - Management, Minor: Information Systems
New Mexico Institute of Mining & Technology
Skills
- Enterprise EHR / Clinical Systems
- ERP & Business Applications (Infor-adjacent)
- Application Portfolio & Lifecycle Management
- Interoperability & Systems Integration
- Identity, Access & Data Governance
- Enterprise EHR Governance & Optimization
- Ambulatory, ASC, Revenue Cycle Integration
- Workflow Standardization & Documentation Quality
- Change Management & Go-Live Leadership
Enterprise Application Strategy & Architecture
Epic & EHR Leadership
- Clinician Adoption & Satisfaction
- Finance, Supply Chain, HRIS & Payroll
- Epic-ERP Data Flow & Reporting Alignment
- Administrative Process Optimization
- Capital & Resource Planning Enablement
- HIPAA/HITECH Compliance
- Cybersecurity-Aware Application Governance
- Incident Response & Root-Cause Analysis
- Audit Readiness & Data Integrity
ERP & Administrative Systems
Risk, Compliance & Reliability
Certification
- Six Sigma Black Belt
- Certified Lean Practitioner
- PMP
- CISSP
- CISM
- ITIL v3
Accomplishments
- Keynote speaker at the New Mexico Institute of Mining and Technology President’s Dinner, recognized among the most successful alumni from the Classes of 2000–2010.
- New Mexico Small Business Association - Innovator of the Year - recognizing innovative consulting work done in information systems across New Mexico.
- Panorama Eyecare - Executive Award - For response and leadership during Cyber Event (2025).
- Colorado Technology Association - APEX Award - Finalist
Timeline
Chief Executive Officer, Chief Information Officer & Chief Technology Officer
ROCKY MOUNTAIN EYE CENTER
01.2018 - 01.2023
Senior Director of Operations / Interim COO
FIRST CHOICE COMMUNITY HEALTHCARE
01.2016 - 01.2018
Senior Medical Practice Director (Contract)
UNM HEALTH SCIENCES CENTER
01.2014 - 01.2016
Senior Manager, Operations Improvement
PRESBYTERIAN HEALTH SERVICES
01.2013 - 01.2014
Financial Database Administrator / IT Systems Manager
NEW MEXICO INSTITUTE OF MINING & TECHNOLOGY
01.2010 - 01.2014
MS - Health Administration
Louisiana State University Shreveport
BS - Management, Minor: Information Systems
New Mexico Institute of Mining & Technology
Chief Clinical Transformation Officer / Enterprise Systems Executive
PANORAMA EYECARE
2023 - 2026
MBA - Data Analytics
Louisiana State University Shreveport