Gavion Johnson
Shreveport,LA
Summary
Dynamic professional with a proven track record at Dental Insurance, excelling in customer support and problem-solving. Recognized for enhancing customer satisfaction and reducing call handling time. Adept at navigating complex software systems while fostering strong client relationships and effectively resolving issues, ensuring a high-quality service experience.
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Dental Insurance
09.2021 - 02.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Manager
Churches Chicken
06.2018 - 05.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
High School Diploma -
Fair Park HIgh School
3222 Greenwood Rd05.2015
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Communicating with clients
- Answering questions
Timeline
Call Center Representative
Dental Insurance
09.2021 - 02.2023
Manager
Churches Chicken
06.2018 - 05.2020
High School Diploma -
Fair Park HIgh School
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