Summary
Overview
Work History
Education
Skills
Relevant Projects
Timeline
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Gavriel Irizarry Rodriguez

Orlando

Summary

Detail-oriented Information Technology student seeking an IT internship position to apply academic knowledge in system administration, technical support, and enterprise technologies, while contributing to day-to-day IT operations in a corporate environment.

Overview

9
9
years of professional experience

Work History

SERVER

Hyatt KPMG Lake House
Orlando
01.2021 - 08.2024
  • Delivered exceptional support to many guests each shift, resolving order issues promptly to ensure satisfaction, mirroring end-user technical support.
  • Configured dining setups with precision, lifting up to 30 lbs of equipment, ensuring compliance with hygiene standards.
  • Documented special guest requests accurately, enhancing service efficiency and aligning with technical documentation tasks.
  • Maintained confidentiality of guest payment information, adhering to privacy protocols.

STORE MANAGER

Pizza Hut
Orlando
01.2019 - 01.2021
  • Led a team of 8 to deliver 100+ orders daily, fostering collaboration to meet guest needs, akin to IT team projects.
  • Managed inventory of food and supplies, conducting weekly audits to ensure stock accuracy, and supporting IT asset tracking.
  • Resolved 95% of guest complaints within 10 minutes, applying problem-solving skills transferable to technical troubleshooting.
  • Documented shift schedules and inventory logs, enhancing operational efficiency and aligning with technical documentation.

BARISTA

Hyatt Regency I-Drive
Orlando
01.2018 - 01.2019
  • Provided prompt service to over 60 guests per shift, addressing order issues to ensure satisfaction, paralleling IT end-user support.
  • Restocked inventory of 50+ food and drink items daily, maintaining accurate stock levels to support operational efficiency.
  • Organized restaurant layout, lifting 25 lbs of supplies, and ensuring a clean and functional environment.
  • Adapted to high-pressure service demands, aligning with fast-paced IT operations.

EVENT GUIDE

Universal Orlando Resorts
Orlando
01.2016 - 01.2018
  • Supported 100+ guests per event, providing clear guidance to enhance their experience, akin to IT end-user assistance.
  • Configured event setups, lifting up to 40 lbs of equipment, ensuring timely and accurate deployments.
  • Collaborated with a team of 15 to execute more than 10 events monthly, fostering efficient operations.
  • Adapted to dynamic event schedules, preparing for fast-paced IT environments.

Education

Ongoing Bachelor’s - Information Technology, GPA: 3.5

UCF
true
04-2027

Highschool Diploma -

Freedom Highschool
Orlando, FL

Skills

  • Operating Systems: Windows 10/11, Linux (terminal environment)
  • Software: Microsoft Office 365 (Word, Excel, PowerPoint, Outlook), Emacs
  • Hardware: Basic PC configuration and troubleshooting
  • Networking: TCP/IP, network traffic analysis using Wireshark
  • Programming/Scripting: Experience with compiler development, basic terminal commands, and web development

Relevant Projects

Compiler Development - Systems Software Course Project

  • Developed components of a compiler using Emacs and terminal environments
  • Applied programming logic and system-level concepts to create functional software
  • Collaborated with classmates to troubleshoot coding issues and optimize compiler performance

Network Analysis - Computer Network Concepts Course

  • Utilized Wireshark to capture, analyze, and troubleshoot network traffic
  • Developed understanding of network protocols and communication processes
  • Applied security concepts to identify potential vulnerabilities in network configurations

Web Development Project - Hypertext Course

  • Creating a comprehensive website based on original research paper
  • Implementing responsive design principles and accessibility features
  • Documenting development process and site architecture

Timeline

SERVER

Hyatt KPMG Lake House
01.2021 - 08.2024

STORE MANAGER

Pizza Hut
01.2019 - 01.2021

BARISTA

Hyatt Regency I-Drive
01.2018 - 01.2019

EVENT GUIDE

Universal Orlando Resorts
01.2016 - 01.2018

Ongoing Bachelor’s - Information Technology, GPA: 3.5

UCF

Highschool Diploma -

Freedom Highschool

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