Gavriella Beltre
Haverhill,MA
Summary
Resourceful and compassionate healthcare professional with diverse expertise encompassing Certified Nursing Assistant, patient experience coordinator, recreational therapy, and volunteer service with Department of Children and Families. Exhibits exceptional ability to provide patient-centered care, cultivate positive engagement, and advocate for vulnerable populations. Renowned for outstanding interpersonal skills, adaptability, and collaborative approach that enhances team dynamics and client outcomes.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Concierge
Willow Brook Rehabilitation and Healthcare Center
Wilmington, Massachusetts
2025 - Current
- Upload and validate patient records in PointClickCare (PCC) and additional EMR systems, ensuring accurate, timely data entry for new admissions.
- Scan, attach, and organize patient documentation within EMR platforms to maintain complete, compliant electronic charts.
- Capture and upload patient photos using ChartPic and mobile/desktop interfaces, tagging correctly in the EMR for visual documentation and safety compliance.
- Collaborate with the Director of Admissions to coordinate new admissions across EMRs and internal teams, ensuring smooth onboarding and data integrity.
- Support the Administrator with broad administrative tasks, leveraging EMR-driven reporting to improve operational efficiency and resident flow.
- Manage Reside admissions and enrollment processes; obtain patient signatures for admission packets, and ensure completeness within the EMR workflow.
- Review facility terms and policies with patients and families, and document informed consent in the EMR.
- Conduct facility tours, schedule prospective resident visits, and provide clear information on services, staffing, and rehabilitation programs.
- Solicit and document Google reviews and patient testimonials to support quality improvement and marketing efforts.
- Coordinate transportation for residents to and from dialysis centers, including scheduling and liaison with transport vendors to ensure timely arrivals.
- Oversee rehabilitation unit operations by collecting status updates and reporting to management, and facilitate cross-department communication to enhance patient care.
- Serve as a liaison among Admissions, Administration, Rehabilitation, and Nursing to streamline EMR-driven workflows and patient experiences.
- Maintain strict HIPAA compliance and confidentiality in all patient interactions and documentation handling.
- Verified and transcribed medical terminology to support accurate charting, communication, and care planning, with attention to infection control indicators (e.g., isolation type, airborne/contact precautions).
- Assisted with room readiness checks, including equipment availability, sanitation, and adherence to isolation precautions.
- Organize admission folders to ensure accurate and timely patient documentation and workflow efficiency, including the segregation of records for patients under isolation precautions.
- Collaborate with the Department of Nursing to identify appropriate rooms for new patients based on diagnosis, acuity, isolation needs, and care requirements; ensure proper space and PPE considerations.
Recreational Aide
CareOne at Wilmington
Wilmington, MA
2022 - 2024
- Designed and executed customized plans addressing memory impairments in residents.
- Facilitated activities to promote socialization, emotional well-being, physical conditioning, and cognitive stimulation.
- Established positive relationships with residents based on trust and respect, while providing compassionate support during difficult times.
- Planned tailored recreational events for those with memory impairments.
- Liaised with advocates to update them on residents' progress.
- Communicated with patients with compassion, while keeping medical information private.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Manchester, NH08-2024
Skills
- Curriculum development
- Cross-disciplinary collaboration
- Promotional strategies
- Project management
- Time management
- Program design
- Confidentiality standards
- Case documentation
- Cultural competency awareness
- Conflict resolution facilitation
- Patient documentation
- HIPAA compliance
- Medical terminology
- Admission coordination
- Data accuracy
Accomplishments
- Consistently achieved placement on the President's list throughout my college years.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certified Nurse Assistant
- Certified Dementia Practitioner
- BLS
Affiliations
- Conflict Solution: Utilize effective communication to address patient and family concerns. Fostering a supportive and empathetic environment.
- Criminal Justice Knowledge: Collaborate with healthcare professionals to create holistic care plans that address physical and emotional needs.
- Time Management and Organization: Efficiently manage multiple responsibilities within fast-paced healthcare environments, ensuring smooth program operations and patient satisfaction.
Volunteer Experience
Department of Children and Families (Salem, Ma)
- Assisted caseworkers with administrative tasks, data entry, and documentation to streamline case management processes.
- Participated in community outreach programs aimed at raising awareness about child welfare issues and available resources.
- Assisted with coordinating and facilitating family visitation sessions, ensuring a safe and supportive environment.
- Provided emotional support and mentorship to children in foster care, helping to foster positive relationships and emotional stability.
Timeline
Concierge
Willow Brook Rehabilitation and Healthcare Center
2025 - Current
Recreational Aide
CareOne at Wilmington
2022 - 2024
Bachelor of Science - Criminal Justice
Southern New Hampshire University
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