Gawain Wheatley
Wheatley,CA
Summary
PROVIDE QUALITY SERVICE TO AAA MEMBERS CUSTOMER SERVICE AND DEALING WITH HIGH STRESS SITUATION CREATIVE PROBLEM SOLVING PRO ACTIVE APPROACH TO TRAINING AND COACHING, LEADERSHIP, TIME MANAGEMENT, AND PRODUCTIVITY ABILITY TO DELEGATE TASKS EFFICIENTLY A TEAM PLAYER WHO CAN ALSO WORK INDEPENDENTLY ABILITY TO MEET DEADLINES EXCELLENT COMMUNICATION SKILLS ADVANCED ADAPTABILITY ADVANCED AUTOMOTIVE REPAIR, INSPECTIONS< MAINTENANCE.
Overview
12
12
years of professional experience
Work History
Technician
Tennant
Bay Area, CA
04.2025 - Current
- Operated cleaning equipment to maintain facility cleanliness and safety standards.
- Assisted in troubleshooting equipment malfunctions to ensure operational efficiency.
- Conducted routine inspections and maintenance on machines to extend lifespan.
- Collaborated with team members to optimize workflow and increase productivity.
- Trained new technicians on proper equipment use and safety protocols.
- Implemented preventive maintenance schedules to minimize downtime of machinery.
- Documented maintenance activities and repairs for compliance records and audits.
- Responded promptly to service requests, ensuring timely resolution of issues.
- Replaced defective components or parts as needed.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
Fleet Manager
Aaa Ncnu
Richmond, CA
01.2022 - 04.2025
- Supervised employees to promote optimal productivity in job tasks and duties.
- Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
- Sustained safety protocols, ensuring proper and cost-effective usage of equipment and materials.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Automotive Tech II
AAA NCNU
Richmond, CA
10.2020 - 01.2022
- Assure my team provides quality service to our members
- Build trust and safety with my team, train and educate skills to our drivers that will result in motivation and overall member satisfaction skills
- Maintain fleet vehicles, ARI reports, fuel reports, repair and service reports Insure all ESIS and CTS claims are completed in a timely manner Direct inbound or outbound logistics operations, such as quailty service, safety performance, or logistics quality management Develop risk management programs to ensure continuity of service to our members in emergency scenarios
- Analyze all aspects of fleet logistics to determine the most cost- effective or efficient means of quailty service to our members
- Review and implement goals to my team, folllow up with monthly meetings with each tm
- Maintain drivers schedule and assist in 24/7 dispatching.
Shift Lead
AAA NCNU
Richmond, CA
01.2020 - 10.2020
- Use computers for various applications, such as database management or word processing
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Complete forms in accordance with company procedures
- Maintain scheduling and event calendars
- Coordinate conferences, meetings, or special events
- Provide quality service to our members.
Tow Service, AAA NCNU
Concord, CA
02.2018 - 02.2019
- Driving and operating a service vehicle (i.e
- Loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) Demonstration of excellent learning and teaching skills shown by numerous management team members requesting my assistance on training new drivers coming into the company
- Deliver quality service to our members.
Senior Tow Truck Driver
AAA NCNU
Richmond, CA
02.2019 - 01.2019
- On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving Utilizing on-board computer, radio communications, and mapping systems
- Completion of daily paperwork (i.e
- Call-logs, battery invoices, cash receipts, etc.) Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
- Not only responsible for running calls and safely getting members off the roadside and back on the road, but was also asked to train all new drivers on how to exceed the expectation and perform the safety measures required of them per AAA policies
- Consistently on the board for the highest ranked driver statistics and numbers and was consistently hitting incentive by keeping the pace and running calls efficiently
- Deliver quality service to our members.
Line Technician
Livermore Toyota
Livermore, CA
10.2013 - 02.2018
- Keeps equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tuneups, oil changes, tire rotation and changes, wheel balancing, replacing filters
- Responsible for teaching and leading new technicians to operate with the company standard and working expectations
- Maintains vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures
- Repairing mechanical and electrical systems malfunctions.
Education
Universal Technical Institute/Northern California
Sacramento, CA09.2012
Skills
- Inventory Management
- Fleet Inspections
- Critical Thinking
- Customer Service
- Time Management
- Problem-Solving
Timeline
Technician
Tennant
04.2025 - Current
Fleet Manager
Aaa Ncnu
01.2022 - 04.2025
Automotive Tech II
AAA NCNU
10.2020 - 01.2022
Shift Lead
AAA NCNU
01.2020 - 10.2020
Senior Tow Truck Driver
AAA NCNU
02.2019 - 01.2019
Tow Service, AAA NCNU
02.2018 - 02.2019
Line Technician
Livermore Toyota
10.2013 - 02.2018
Universal Technical Institute/Northern California