Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gay Justice

Forney,TX

Summary

Highly skilled medical management professional with a robust background in medical practice and risk management. Adept at workers' compensation, solidifying capabilities in the healthcare industry. Proven track record of effectively managing medical practices and mitigating risks, well-equipped to navigate the complex landscape of healthcare administration.

Overview

12
12
years of professional experience

Work History

Workers' Compensation Program Manager

United Musculoskeletal Partners
09.2023 - 10.2024
  • Participated in pilot tests and revised programs based on feedback and results.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Interacted with customers and clients to identify business needs and requirements.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Leveraged project management processes and tools to define and execute projects.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Participated in vendor selection and management process for program initiatives.
  • Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Practice Administrator

Arlington Orthopedic Associates
05.2022 - 09.2023
    • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
    • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
    • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
    • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
    • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
    • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
    • Oversaw accounting, budgeting, and financial reporting.
    • Boosted staff morale by offering constructive feedback and specific direction.
    • Created and implemented organizational policies and procedures.
    • Addressed and remedied all patient or team member issues.
    • Developed close working relationships with front office and back office staff.
    • Consulted with healthcare professionals on business decisions.
    • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
    • Developed and implemented strategies to improve patient access, satisfaction and care quality.

Clinic Manager

Arlington Orthopedic Associates
05.2017 - 05.2022
  • Conducted frequent clinic walk-throughs to maintain a safe work environment.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
  • Enforced adherence to HIPAA regulations and other relevant laws and regulations to maintain compliance.
  • Monitored the number of patients and wait times to create an efficient flow of patients from check-in to check-out.
  • Enforced maintenance of a clean and organized work environment in compliance with safety and sanitation regulations.
  • Created and implemented policies to improve operational efficiency and patient care quality.
  • Developed and implemented team-building activities to foster collaboration and improve employee morale.
  • Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing employee education.

Regional Manager

Vein Clinics of America
05.2012 - 05.2017
  • Boosted brand growth by devising strategic network and marketing tactics.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Established and maintained operational standards for 15 locations
  • Reduced waste and pursued revenue development strategies to align department with profit targets.
  • Defined clear targets and objectives and communicated to other team members.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed, hired employees, and implemented mentoring programs to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established employee performance goals and provided feedback on methods for reaching those milestones.

Education

High School Diploma -

Temple High School
Temple, TX
05.1988

Business Management

University of Texas At Arlington
Arlington, TX

Skills

  • MS Word
  • MS Outlook
  • MS Powerpoint
  • MS Excel
  • Salesforce
  • ECW
  • EPIC
  • Athenahealth
  • Paylocity
  • MS Teams

Timeline

Workers' Compensation Program Manager

United Musculoskeletal Partners
09.2023 - 10.2024

Practice Administrator

Arlington Orthopedic Associates
05.2022 - 09.2023

Clinic Manager

Arlington Orthopedic Associates
05.2017 - 05.2022

Regional Manager

Vein Clinics of America
05.2012 - 05.2017

High School Diploma -

Temple High School

Business Management

University of Texas At Arlington
Gay Justice