Gay Perkins
Insurance Agent, Greeter,Unit Corrdinator
Denver,CO
Summary
Friendly and upbeat Door Greeter offering positive attitude and significant background in Centennial Motor Vehicle environments. Knowledgeable about operations, customer relations and security procedures. Highly observant and detail-oriented in tracking and assisting guests. Personable and dedicated Customer Service Representative with extensive experience in Life and health Insurance Agent industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
38
38
years of professional experience
Work History
Cutomer Service Greeter
Job Store Staffing
Denver, Colorado
07.2022 - 05.2023
- Answered customers' questions about hours, seating, current wait time and other information.
- Maintained cleanliness of front entry area.
- Offered customer support by directing to designated locations and connecting with specific personnel.
- Answered front desk phones.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Referred unresolved customer grievances to designated departments for further investigation.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Life and Health Insurance Agent
Intergrity Health Advisors
Parker, CO
09.2019 - 01.2023
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Researched insurance plans to find good options for clients' needs.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Developed fact-finding interviews to determine need for coverage.
- Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Unit Coordinator
Kaiser Permanente Colorado
Denver, CO
1985.07 - 2005.07
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
- Coordinated non-clinical and ancillary services of assigned patient care units.
- Collected and analyzed data related to customer service, patient charges and supply utilization.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Prioritized safe care for patients, staff and visitors.
- Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
- Assembled and maintained patient medical records and other documents related to patient care.
Education
Business Administration
Parks Business College
Denver, CO1979
GED -
Central Catholic H.S
Denver, CO05.1977
Skills
- Needs Assessment
- Verbal and Written Communication
- CRM Software
- Call Documentation
- Microsoft,Xcel, Qmatic,
- Courteous with Strong Service Mindset
Additional Information
Hobbies :
Camping,Fishing, Enjoying Grand children and family
going to church , Reading
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cutomer Service Greeter
Job Store Staffing
07.2022 - 05.2023
Life and Health Insurance Agent
Intergrity Health Advisors
09.2019 - 01.2023
Unit Coordinator
Kaiser Permanente Colorado
1985.07 - 2005.07
Business Administration
Parks Business College
GED -
Central Catholic H.S
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