Gay Ratcliff-Seamens
The Villages,FL
Summary
Dynamic professional with a proven track record at Walt Disney World Resort, excelling in guest experience enhancement and safety protocol implementation. Skilled in community engagement and event coordination, I foster positive relationships and lead teams to achieve impactful outcomes. Committed to creating memorable experiences through effective communication and collaboration.
Overview
52
52
years of professional experience
Work History
Recreaction Assistant
The Villages Florida
12.2017 - 12.2022
- Assisted in organizing recreational activities for residents, enhancing community engagement and participation.
- Coordinated scheduling of events to maximize facility usage and resident involvement.
- Developed and maintained positive relationships with residents to foster a welcoming environment.
- Implemented safety protocols during activities, ensuring compliance with organizational standards.
- Worked with the manager on multiple projects, including events, promotions, and fundraising.
- Trained additional Recreation Assistants who worked for the Rec Center.
Character Attendant
Walt Disney World Resort
11.2012 - 06.2015
- Facilitated safe interactions between characters and guests, promoting a welcoming atmosphere.
- Trained new team members on character engagement protocols and safety procedures.
- Ensured that the characters were safe at all times.
- When with the character, I ensured that all guests had a magical experience with the character.
- Worked with each character individually to ensure that they were dressed appropriately, and made sure that their concerns were addressed.
President/Ceo
Central Florida Speech & Hearing Center
08.1970 - 06.2012
- Directed strategic initiatives to enhance service delivery and patient satisfaction.
- Cultivated partnerships with local organizations to expand outreach programs and community engagement.
- Oversaw financial management, ensuring budget adherence and resource allocation optimization.
- Led multidisciplinary teams in implementing evidence-based practices for improved patient outcomes.
- Worked with a Board of 25 Volunteers
- Planned budgets, programs and oversay a staff of 35
Education
Bachelor of Science - Speech & Hearing Sciendc
West Virginia University
Morgantown, WVMaster of Science - Audiology & Communication
University of South Florida
Tampa, FLSkills
- Recreational program development
- Community engagement strategies
- Event coordination
- Safety protocol implementation
- Relationship building
- Training and mentoring
- Multidisciplinary team collaboration
- Project management
- Fundraising initiatives
- Volunteer oversight
- Guest experience enhancement
- Communication skills
- Conflict resolution
- Program planning
- Friendly, positive attitude
- Problem-solving
- Collaboration and teamwork
- Team leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Recreaction Assistant
The Villages Florida
12.2017 - 12.2022
Character Attendant
Walt Disney World Resort
11.2012 - 06.2015
President/Ceo
Central Florida Speech & Hearing Center
08.1970 - 06.2012
Bachelor of Science - Speech & Hearing Sciendc
West Virginia University
Master of Science - Audiology & Communication
University of South Florida