Gayane Hovhannisyan
Roseville,CA
Summary
Dynamic Community Manager with a proven track record at KJAX Property Management, enhancing community engagement and satisfaction through strategic initiatives and data-driven decisions. Expert in property management software and adept at fostering tenant relations, achieved high occupancy rates with innovative lease renewal programs. Skilled in conflict resolution and staff training, consistently maintaining high standards in property management.
Overview
17
17
years of professional experience
Work History
Community Manager
KJAX Property Management
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Completed annual rent calculations using housing database software.
- Generated professional networks by engaging in professional, industry and government organizations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Coordinated appointments to show marketed properties.
- Kept properties in compliance with local, state, and federal regulations.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Evaluated community feedback, making data-driven decisions to continuously improve community management strategy.
- Monitored online forums and social media platforms to maintain positive community atmosphere and address any negative behavior.
- Enhanced member satisfaction, responding promptly to inquiries and resolving issues in timely manner.
Community Manager
Dick James and Associates
08.2015 - 04.2022
Cash Office Associate
Ross Dress for Less
06.2014 - 11.2016
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Prepared bank deposits and corporate cash shipments.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Managed the ordering of supplies necessary for cash office operations, avoiding unexpected shortages or delays in service delivery.
- Oversaw, balanced and managed change fund to facilitate customer transactions.
Merchandise Manager
Walmart
06.2007 - 08.2015
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Reviewed customer feedback to identify trends and improve product selection.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Coordinated cross-functional teams to execute successful product launches within tight deadlines.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Developed and maintained strong relationships with vendors to secure exclusive product offerings and favorable terms.
- Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
- Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.
- Analyzed industry trends to develop relevant offerings.
- Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Analyzed sales data to identify trends, gauge product performance, and inform future purchasing decisions.
- Monitored competitor activities to stay current on industry developments and adjust merchandising tactics as needed.
- Ensured seamless integration of new products into existing assortments through thorough analysis of customer preferences and market trends.
- Optimized stock levels by implementing an effective replenishment system, reducing stockouts and overstock situations.
- Bult positive relationships with vendors for consistent and reliable supply of products.
- Interacted with customers to obtain feedback and drive satisfaction.
- Managed high-performing team members, providing ongoing coaching and development opportunities for career advancement.
- Coordinated and directed buying team, enforcing compliance with company standards.
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
- Implemented customer feedback system to gather insights, leading to improved product offerings and customer satisfaction.
- Conducted competitive analysis to benchmark pricing and product assortment, positioning store advantageously in market.
- Improved inventory accuracy with introduction of new barcode scanning system, streamlining stocktaking process.
- Developed and maintained relationships with suppliers to ensure product quality and timely delivery.
- Led weekly team meetings to discuss performance metrics, identify areas for improvement, and set actionable goals.
- Negotiated pricing with vendors to achieve maximum profitability.
- Collaborated with marketing team for prompt promotion of products.
- Streamlined the buying process for increased efficiency and profitability with strategic vendor negotiations.
- Managed merchandise returns and exchanges, ensuring smooth process for customers and maintaining positive relationships.
- Oversaw inventory management, ensuring accurate stock levels and minimizing losses from shrinkage.
- Analyzed sales data to identify trends and adjust inventory levels accordingly, preventing stock shortages and oversupply.
Education
Master Of Civil Engineering - Department Of Heat And Gas Supply
National University Of Architecture And Construct
Armenia, Yerevan 05.2006
Skills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Resident relations
- Employee performance management
- Staff training
- Property management
- Property tours and inspections
- Proficient in software
- Leasing and sales
- Schedule planning
- Online advertising
- Customer relationship management
- Customer support
- Payment processing
- Calendar management
- Database management
- Employee recruitment
- Staff management
- Multilingual communication
- Knowledgeable in software
- Administrative support
- Team Training
- Amenities expertise
- Property tours
- Sales support
- Workplace safety
- Price structuring
- Expertise in software
- Facility repair reporting
- Customer service
- Time management
- Vendor management
- Relationship building
- Conflict handling
- Meeting participation
- Problem-solving
- Team collaboration
- Active listening
- Verbal and written communication
- Analytical thinking
- Digital marketing
- Market research
- Event planning
- Property safety
- Maintenance and repair coordination
- Apartment inspections
- Community marketing
- Clear communication
- Customer relations
- Fair housing mandates
- Tenant relations
- Microsoft office
Languages
Armenian
Native or Bilingual
Russian
Full Professional
English
Full Professional
Timeline
Community Manager
Dick James and Associates
08.2015 - 04.2022
Cash Office Associate
Ross Dress for Less
06.2014 - 11.2016
Merchandise Manager
Walmart
06.2007 - 08.2015
Community Manager
KJAX Property Management
Master Of Civil Engineering - Department Of Heat And Gas Supply
National University Of Architecture And Construct
Similar Profiles
Cassie HoppCassie Hopp
Community Manager at Kjax Property ManagementCommunity Manager at Kjax Property Management
Victoria SmykVictoria Smyk
On-Site Property Manager at KJAX PropertyOn-Site Property Manager at KJAX Property
JOSEPH BITANGACHAJOSEPH BITANGACHA
LANDSCAPE at E-VAN MANAGEMENT PROPERTY MANAGEMENT AND MAINTENANCE SERVICESLANDSCAPE at E-VAN MANAGEMENT PROPERTY MANAGEMENT AND MAINTENANCE SERVICES
Toni HoweToni Howe
Customer Service Representative at Horace Mann InsuranceCustomer Service Representative at Horace Mann Insurance
Aidan WenkerAidan Wenker
Tire Technician, Apprentice Salesman at America's TireTire Technician, Apprentice Salesman at America's Tire