Summary
Overview
Work History
Education
Skills
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Gayane Nalbandyan

Van Nuys,CA

Summary

Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Customer Service Retail Sales Consultant

First Hydro inc
North Hollywood, California
01.2020 - 04.2025
  • Assisted customers with product selection and inquiries.
  • Processed transactions using point-of-sale systems.
  • Maintained inventory levels and organized merchandise displays.
  • Processed transactions using point-of-sale systems efficiently.
  • Assisted customers with product selection and recommendations.
  • Handled customer inquiries and resolved issues promptly.
  • Collaborated with team members to improve service delivery.
  • Managed inventory levels and organized product displays effectively.
  • Trained new staff on customer service procedures and policies.
  • Ensured store cleanliness and organization throughout shifts.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended, selected and located merchandise based on customer desires.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Maintained records related to sales for store management.
  • Placed special orders or called other stores to find desired items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Customer Service Representative

Furniture repair inc.
01.2017 - 07.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer service cashier

Internet cafe
03.2012 - 08.2016
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer service retail

Jj designs
05.2011 - 11.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Education

John Burroughs High School

Skills

  • Transaction processing
  • Point-of-sale systems
  • Inventory management
  • Customer service
  • Product merchandising
  • Customer relationship management
  • Sales strategy development
  • Visual merchandising
  • Problem solving
  • Team collaboration
  • Effective communication
  • Adaptability to change
  • Inventory and stocking
  • Operate cash registers
  • Ongoing learning
  • Exceeding customer expectations
  • Merchandising and display
  • Purchase orders
  • Returns and exchanges
  • Product and service sales
  • Payment processing
  • Relationship building
  • Product ordering
  • Goal driven
  • Upselling techniques
  • Store organization
  • Excellent communication
  • Sales floor organization
  • Customer satisfaction measurement
  • Damaged goods returns
  • POS software
  • Teamwork

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Work Preference

Work Type

Part Time

Timeline

Customer Service Retail Sales Consultant

First Hydro inc
01.2020 - 04.2025

Customer Service Representative

Furniture repair inc.
01.2017 - 07.2019

Customer service cashier

Internet cafe
03.2012 - 08.2016

Customer service retail

Jj designs
05.2011 - 11.2015

John Burroughs High School
Gayane Nalbandyan