Gayane Saroyan
Granada Hills,USA
Overview
19
19
years of professional experience
Work History
AVP Client Servicing Professional
City National Bank
06.2022 - Current
- Managed projects efficiently, ensuring timely delivery and high-quality results
- Streamlined communication channels between departments, facilitating better collaboration on projects across the organization
- Developed and maintained strong relationships with clients, resulting in increased business opportunities
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation
Assistant Vice President Senior Client Officer
City National Bank
03.2020 - Current
- Collaborates with mortgage, commercial & treasury management partners to grow branch's book of business
- Motivated staff through leading by example and running morning huddles daily to set expectation
- Work directly with Team Leader Business Banking Rel Mgmt and Relationship Manager Business Banking to achieve overall sales and service goals
- Provide expertise in risk management and loss prevention policies and procedures
- Coached employee's focusing on success and addressing areas of improvement by monitoring scorecard per quarter and annually to drive focus on specified areas
LTOS
Chase Bank
12.2017 - 03.2020
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Daily Operation
- Monthly, Quarterly and annually Certification
- Cash Counts
Personal Banker
One West Bank
04.2017 - 08.2017
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Promoted financial products by maintaining excellent service offering knowledge
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies
- Networked to increase client base and encourage existing clients to expand financial portfolios
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue
Assistant Branch Manager, Operations
Citibank
09.2014 - 03.2017
Head Teller
Citibank
04.2006 - 09.2014
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Identified potential needs through observation, questioning and listening
- Created teller schedule to keep weekly and weekend shifts properly staffed
- Handled various accounting transactions
- Daily Operation tasks
- Cash counts
Languages
Armenian
Native or Bilingual
Russian
Native or Bilingual
Bulgarian
Limited Working
Timeline
AVP Client Servicing Professional
City National Bank
06.2022 - Current
Assistant Vice President Senior Client Officer
City National Bank
03.2020 - Current
LTOS
Chase Bank
12.2017 - 03.2020
Personal Banker
One West Bank
04.2017 - 08.2017
Assistant Branch Manager, Operations
Citibank
09.2014 - 03.2017
Head Teller
Citibank
04.2006 - 09.2014
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