Gayathri Devi Thakur
Gilbert,USA
Summary
Adept at leveraging advanced MS Visio skills and a strong customer service ethos, honed at Clove, to drive sales and enhance customer satisfaction. Excelled in utilizing Salesforce.com and managing complex workflows, demonstrating a keen ability to address customer needs with professionalism and efficiency. Achieved significant improvements in customer engagement through strategic use of technology and interpersonal skills. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
Clove
Chandler, Arizona
05.2021 - 06.2022
- Worked with supervisory team to meet customer needs
- Informed customers of promotions and special offers to increase sales
- Provided information to customers on products or services
- Addressed customer questions and complaints with professionalism
- Prevented losses by watching for suspicious behavior
- Maintained neat drawer with correct amount of change to meet customer needs
- Totaled purchases and accepted payments using touch-screen register system
Banking Executive
Hyderabad, Telangana
- Delivered fast and friendly service to handle questions and service complaints
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees
- Performed manual labor tasks to detailed instructions from supervisors
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
- Planned and executed strategies to increase business and drive profit growth
- Helped office personnel with errands, paperwork and data entry
- Documented, researched, and resolved customer service issues
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
Education
Masters of Computer Application - Computer Science
Osmania University
India06.2012
Bachelors in Computer Application - Computer Science
Osmania University
HyderabadSkills
Techinical:
- MS Visio(Advanced)
- Bootstrap(Experienced)
- Salesforce Trailhead
- Workflows & Approvals
- SQL Loader
Techniques:
- Apex Programming
- Visualforce Pages
- Salesforcecom Administration
Tools:
- Microsoft Excel
- SQL
- SOQL
- SOSL
- JavaScript
- Filemaker
- VUI/CTI
Certification
Salesforce Administration Certification, 01/01/25
Languages
- English, Fluent
- Hindi, Fluent
- Telugu, Fluent
Timeline
Cashier
Clove
05.2021 - 06.2022
Banking Executive
Masters of Computer Application - Computer Science
Osmania University
Bachelors in Computer Application - Computer Science
Osmania University
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