GAYATHRI SABARISH

PROJECT 1: VEEVA CRM/ VAULT ANALYST, ORCHARD THERAPEUTICS APRIL 2020- PRESENT

· Collaborate and support the Client with the processes and help in requirement gathering associated with the analysis and implementation of the Veeva CRM and Veeva Vault System.

· Facilitate working sessions with business users, and the development team to update existing or draft new requirements resulting from process or configuration changes and enhancements.

· Work with the Compliance team for the review and approval cycles.

· Developing system/user testing scenarios and checklists based on the business process and requirements.

· Manage and participate in testing activities.

· Drafting and executing test scripts when necessary.

· Assist with updates of user training documentation - Quick Reference Guides, User Guides

· Identify and document data model updates resulting from business process or configuration changes.

· Review SDLC deliverables for completeness, accuracy, and applicability.

· Participate in the organizational change management and user adoption process.

· Perform and document gap analysis between systems/processes.

· Develop and maintain project plans, lead project status meetings and other related project meetings.

· Maintain and communicate project status to stakeholders and understand resource needs.

· Contribute to the authoring of documentation such as:

o Solution Implementation Plans and Summaries

o Test Plans and Summaries

PROJECT 3: VEEVA CRM CONSULTANT, AIMMUNE THERAPEUTICS JUNE 2021- SEPT 2023

· Managing SFDC environment, providing user set-up and administration, building, delivering, and maintaining required testing environments, managing multiple integration points, etc.

· Involved in salesforce administrating activities, and managed environments setup.

· Migrated a large amount of data from Oracle to Salesforce using the Informatica cloud.

· Involved in Salesforce Data modeling, Mapping exercise, and Performed data analysis by gathering metadata for understanding requirement feasibility analysis.

· Estimate and manage the development of new functionality and enhancements to existing ones. Coordinate with various development teams to develop a roadmap of new features.

· Assisting in gathering and collating business requirements, developing system requirements - including functional and technical specifications, and documenting business processes in workflow diagrams.

· Providing functional support service and support to the business, taking initiative in assigning, assessing, and troubleshooting end-user issues and change requests ensuring that turnaround times conform to service level agreements.

· Hands-on experience with Service-Now, and Remedy Ticketing tools.

PROJECT 3: VEEVA VAULT TECHNICAL CONSULTANT, GAMIDA CELL APRIL 2019- MAY 2021

· Led end-to-end Veeva Vault implementation, collaborating with cross-functional teams to gather requirements, design solutions, and configure Vault applications.

· Implemented Veeva Vault modules, including Document Management and Quality Management to clients' unique needs and regulatory compliance requirements.

· To analyze business needs and gaps and to propose and implement solutions for the desired state.

· Review Business processes and systems

· Application Development and end-user support

· Develop recommendations and future state strategy.

· Perform Gap Analysis, Define Future state process workflow, and Resolve user issues.

· Produce and deliver required technical documents and reports to Business users.

· Initiate and lead business requirement gathering and design activities, fostering close collaboration with business stakeholders.

· Provide technical support, troubleshooting, maintenance and perform timely upgrades within Veeva Vault applications to meet the business requirements.

· Manage Veeva regular maintenance releases, as well as minor and major enhancement releases, overseeing development, testing, and deployment phases, aligning with SDLC deliverables.

• Evaluate existing workflows, identifying opportunities for innovation, efficiency gains, and automation using Salesforce Sales Cloud
• Collaborate closely with sales teams, stakeholders, and business users to consult on and document functional requirements
• Translate these requirements into Salesforce Sales Cloud configurations and customizations
• Work closely with business stakeholders, designers, user experience experts, and developers to design and develop custom applications, integrations, and enhancements that extend Salesforce Sales Cloud capabilities
• Drive data innovation by designing and implementing advanced data models, validation rules, and data governance processes to ensure data integrity and accuracy
• Provide training on Salesforce Sales Cloud functionality to end users and actively assist in resolving user issues and inquiries
• Perform ongoing system maintenance tasks, manage user access, monitor system performance, troubleshoot issues, and implement upgrades and patches
• Create and maintain detailed documentation of processes, configurations, and customizations to ensure accurate and up-to-date information
• Keep abreast of the latest Salesforce Sales Cloud features, enhancements, and best practices
• Recommend updates to improve system efficiency
• Design and configure Salesforce Sales Cloud with a focus on enhancing the user experience with our Salesforce innovation team
• Customize objects, fields, page layouts, workflows, approval processes, and reports.

• Involved in salesforce administrating activities, and managed environments setup
• Involved in Salesforce Data modelling, Mapping exercise, and Performed data analysis by gathering metadata for understanding requirement feasibility analysis
• Created field mapping between Legacy CRM system and salesforce to migrate Account, Contact, Leads and Contact Address related data from Legacy CRM system to salesforce
• Created Flows, rules, and processes in salesforce required for historical Data migration
• Created Workflow rules to automate the business process and to send automated Email alerts
• Managed Cases, Communities as a part of Salesforce Service Cloud
• Handled all Salesforce activities, which includes profile setup, Role, hierarchy, objects, and fields
• Experienced in writing difficult SQL and SOQL queries for data extraction
• Actively involved in migration plan and dev ops activities
• Wrote SOQL and SOSL statements within custom controllers, extensions, and triggers.

• Interacted with various business user groups to gather the requirements for Salesforce
• Implementation and documented the Business and Software Requirements
• Worked on various Salesforce .com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboard
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management
• Implemented the web-to-lead functionality for the marketing campaign
• Worked effectively to ensure that the data is protected and made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles, and Sharing settings
• Created various Custom Objects, Tabs, Formula fields, Validation rules, Approval processes, Record Type, Picklist, Dependent Pick lists, and List views
• Created relationships among Objects using lookup and master-detail relationships and created the junction objects
• Maintained security such as user accounts, sharing rules, permission sets, user roles and profiles, field level security, public groups, list views, etc
• Configured various Reports and different user profiles based on the needs of the organization
• Participated in Creating and customizing Email template and configuring them to the email alert within the workflow rule for a Standard Custom Objects.