Summary
Education
Accomplishments
Technologies
Work Preference
Work History
Additional Information
Timeline
Generic
Open To Work

Gayathri Thirumalai

Edison,New Jersey

Summary

Business Analyst experienced in enterprise systems,requirements documentation, and Agile delivery. Skilled in collaborating with cross-functional teams to define business needs, document functional requirements, develop test scripts, process flows, and user manuals. Adept at configuring, supporting, and testing enterprise applications in health care and logistics environments.

Education

M.Sc - Computer Science

University of Madras
Chennai, Tamilnadu, India
06-2003

Accomplishments

  • Led the digital transformation project to help CIgna clients access their employee eligibilities and claims information in a single platform. Thereby, addressing the potential risk in the client organization stability and improved their batch job performance by 3 hours.
  • Won the Best Team Award by Cigna Specialty Supplemental Team.

Technologies

SKILLS: 

Business Analysis: Requirement Gathering, Functional Documentation, Process Flows, Test Scripts, User Manuals

Enterprise Systems: Implementation, Configuration, Technical Support, Incident Management

Technical Skills:  Microsoft .Net , C#, Javascript, Microsoft SQL Server, SQL scripting, XML, Oracle, JIRA, Service Now, Confluence, SSRS, Tableau

Methodologies: Agile (Scrum), Waterfall, CI/CD

Collaboration: Cross-functional teaming, Stakeholder communication, Sprint Demos

Work Preference

Work Type

Full Time

Location Preference

Remote

Work History

Technical Analyst (Lead responsibilities)

Tata Consultancy Services-Client: Cigna Healthcare
12.2020 - Current
  • Gathered business requirements and documented workflows, functional specifications, test scripts, and user manuals for healthcare enterprise systems.
  • Participated in Agile ceremonies (standups, sprint planning, retrospectives, demos) to align teams and ensure delivery of enhancements.
  • Configured and supported enterprise applications, resolving issues and creating standard work for common requets.
  • Supported migration of enterprise legacy applications to latest .NET framework and improved deployment efficiency by 50% and ensuing compliance with industry standards.
  • Authored design documents and knowledge materials to support ongoing enhancement and end-user adoption.

Technical Analyst

Pitney Bowes - eCommerce Solutions
11.2012 - 02.2020
  • Provided L3 support and incident management for enterprise logistics platforms, ensuring high availability and operational efficiency.
  • Developed SQL-based reports and automated dashboards, reducing manual reporting effort and enabling faster insights.
  • Collaborated with business users and technical teams to resolve escalations, implement process improvements, and optimize application performance.
  • Authored training materials and knowledge base articles to streamline IT operations and improve user adoption

Additional Information

Work Permit: Green Card Holder

Timeline

Technical Analyst (Lead responsibilities)

Tata Consultancy Services-Client: Cigna Healthcare
12.2020 - Current

Technical Analyst

Pitney Bowes - eCommerce Solutions
11.2012 - 02.2020

M.Sc - Computer Science

University of Madras

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