GAYATRI K R
Sacramento,CA
Summary
An accomplished Computer Science graduate with a robust academic foundation, currently enhancing expertise through a Master's program at California State University, Sacramento. Interests lie in web development and machine learning, honed through a series of impactful projects. Bringing a strong technical foundation in programming languages such as C, Java, and Python, along with proficiency in advanced web technologies and machine learning algorithms. The professional journey encompasses significant experience in IT consulting and technical support, demonstrating a dedication to innovation and excellence. Actively seeking opportunities in environments that pose challenging scenarios and offer ample scope for professional advancement and contribution to pioneering projects.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ECS Dean's Office Student Assistant
Sacramento State University
08.2024 - Current
- Assisted in planning, budgeting, and designing events, including marketing and decoration.
- Managed event setup, execution, and breakdown, ensuring smooth operations.
- Coordinated guest logistics, vendor communication, and collected feedback for improvement.
- Provided technical support and consulting for ECS labs, resolving system and software issues.
- Managed setup, deployment, and maintenance of Windows, Linux, and Mac systems.
ECS IT Consulting Student Assistant
Sacramento State University: ECS Computing Services
01.2024 - 08.2024
- Provided technical support, resolving hardware and software issues across ECS systems.
- Deployed and configured Windows, Linux, and Mac systems in ECS labs.
- Deployed and validated software packages using SCCM and other methods.
Associate Technical Support Engineer
Trellix
07.2022 - 02.2023
- Played key role in enhancing customer engagement with endpoint appliances.
- Diagnosed and resolved complex issues, boosting user satisfaction and efficiency.
- Specialized in troubleshooting and delivering precise technical solutions.
- Contributed to high levels of customer satisfaction and service excellence.
- Led network diagnostics and error resolution in customer support initiatives.
- Streamlined global technical support infrastructure for improved service delivery.
Customer Success Intern
FireEye
01.2022 - 07.2022
- Learnt new technologies, evidenced by ability to expand upon core knowledge
- Helped solve network problems of low to high complexity and acted as focal point for customer problem resolution
- Worked on debugging problems and delivering solutions while ensuring high level of customer satisfaction.
Education
Master of Science in Computer Science -
California State University, Sacramento
Sacramento, CA12.2025
Bachelor of Technology in Computer Science -
Amrita Vishwa Vidyapeetham (Deemed University)
Bengaluru, Karnataka06.2022
Skills
- Web Development : HTML, CSS, JavaScript, PHP, MySQL
- Programming Languages : C, Java, Python
- Machine Learning : Python, Google Colab, APIs
- Cloud Computing : AWS, Google Cloud
Publications
Air Writing Recognition Using MediaPipe and OpenCV, International Conference on Ubiquitous Computing and Intelligent Information Systems https://link.springer.com/chapter/10.1007/978-981-19-2541-2_35
Accomplishments
- Virtual Try On (Jan 2022 - Apr 2022): Developed a tool using OpenCV and HaarCascade for customers to try on clothes virtually on a website, improving the online shopping experience by enabling realistic previews of clothing items.
- Virtual Canvas (Aug 2021 - Dec 2021): Created an innovative tool using OpenCV and Mediapipe that allows users to write, draw, and erase in the air with hand movements, enhancing interactive digital art and presentation experiences.
- Train Ticket Application (Jan 2021 - Apr 2021): Led the development and manual testing of a train ticket booking website, employing HTML, CSS, JavaScript, PHP, XAMPP Server, and MySQL, to streamline the ticket purchasing process for users.
- Brain Tumor Detection Using MRI Scan (Jan 2021 - Apr 2021): Contributed to a team developing a tool for detecting brain tumors using MRI scans and deep learning concepts, aiding in early diagnosis and treatment planning.
- Companion Bot (Jan 2021 - Apr 2021): Co-developed a Discord Bot divided into three modules, enhancing user interaction within the Discord community through automated responses and functionalities
Certification
- Artificial Intelligence
- Machine Learning
- Database Management Systems
- Natural Language Processing
- Computer Vision
- Data Structures and Algorithms
- Cryptography
- Neural Networks and Deep Learning
- Computer System Structure
- Object-Oriented Programming Systems
Timeline
ECS Dean's Office Student Assistant
Sacramento State University
08.2024 - Current
ECS IT Consulting Student Assistant
Sacramento State University: ECS Computing Services
01.2024 - 08.2024
Associate Technical Support Engineer
Trellix
07.2022 - 02.2023
Customer Success Intern
FireEye
01.2022 - 07.2022
Master of Science in Computer Science -
California State University, Sacramento
Bachelor of Technology in Computer Science -
Amrita Vishwa Vidyapeetham (Deemed University)
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