Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Gayatri Puranik

Bentonville,AR

Summary

I am a Retail and commercial Banker with 9+ years of experience in Banking in India. Based on best customer service and determined hard-work in banking Industry, my key areas of work are Mortgages/Credit lending, Bank products, Taxes, Fraud management, Customer Services, Human Resources, Financial Closings, Currency chest and Banking Operations. Looking forward for new opportunities in Banking and Finance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Associate Manager

Bank Of Maharashtra
10.2012 - 06.2022
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Audit compliance, debugging, end-of-day differences in bank’s internal accounts.
  • Managed over 100 customers per day.
  • Filing of public taxes, execution of corporate instruments Line of credits(LCs) and Bank guarantees (BGs)
  • Accountable for business generation through cross-selling of banking products like advances, insurances
  • Filing of end-of-day (EOD) reports by effectively analyzing banking software workflow
  • Generation & Review of critical reports, Cash positions, fraud controls, instruments issued.
  • Responsible for cash receipts, deposits, payments, cash balancing, and vault custodian
  • Deepening the value of existing customer accounts along with continued retention
  • Mentoring & training of new joinersÎ for enhanced productivity, and smoother transition
  • Practicing effective customer relationship management through high quality services, queue management
  • Managing quality & timely customer service delivery, branch lobby, grievances handling
  • Leveraging strong networking skills for building new client relationships
  • Ensuring enhanced customer experience through privileged banking desk for High-net-worth individuals (HNI)
  • Driving better relationships with customer through trust, loyalty, and satisfaction.

Elementary Teacher

Nagpur Elementary School
08.2011 - 03.2012
  • Built positive relationships with parents to involve families in educational process.
  • Communicated student progress, academic difficulties, or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
  • Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
  • Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.

Education

Bachelor of Applied Science - BASc - Biotechnology

Rashtrasant Tukadoji Maharaj Nagpur University
Nagpur India
06.2011

Skills

  • Retail branch operations, Finance, Capital Market, Forex operations
  • Customer relationship management, branch audit & compliance, public taxes
  • Business development through cross-selling of banking products like advances, insurances
  • Credit Risk Management
  • Loan Servicing
  • Mortgage Lending
  • Retail & Commercial Banking
  • Business Analysis
  • Tableau
  • Problem Solving & Critical Thinking Thinking
  • Data Visualization & Data Analysis
  • SQL
  • R (Programming Language)

Certification

  • Google Data Analyst Certification
  • Business Math - LinkedIn Finance Foundations.
  • LinkedIn Become an Accounts Payable Officer.
  • Starting Your Career as a Financial Analyst - LinkedIn.
  • QuickBooks Payroll Essential Training - LinkedIn QuickBooks Online Essential Training - LinkedIn QuickBooks Pro 2021 Essential Training - LinkedIn QuickBooks Online Tips and Tricks - LinkedIn
  • Credit Risk Management.

Additional Information

Valid H4 EAD Visa(No Sponsorship Required).

Timeline

Associate Manager

Bank Of Maharashtra
10.2012 - 06.2022

Elementary Teacher

Nagpur Elementary School
08.2011 - 03.2012

Bachelor of Applied Science - BASc - Biotechnology

Rashtrasant Tukadoji Maharaj Nagpur University

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Gayatri Puranik