Gaye Medlock
Dallas,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Handling tasks independently and in teams with highly organized approach to work. Excellent customer service, case management, recordkeeping, and problem-solving capabilities all while working from home.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housing Counselor
Fort Worth Housing Solutions
06.2020 - Current
- Providing great customer service to tenants while applying and explaining agency policy and procedures.
- Work from home and call center environment.
- Interviewed participants for re-certifications while collecting verification documents and accurately entering data into housing database.
- Calculated participants income to determine tenants rent and utility reimbursements while keeping personal information confidential and private.
- Issuing Housing Choice Vouchers to applicants and participants.
- Maintained over 400 participant files and documents historical record for each participant file.
- Completes annual re-certifications of 400 + participants in conformance with agency/program policy.
- Counseling participants and assisted in resolution of problems between owners and participants
- Effective written and verbal communication skills with team co-workers, supervisor and other departments to meet the needs and vision of the housing authority.
- Prepared monthly reports to advise supervisor of caseload status, goals and achievements.
Eligibility Counselor
Eligibility Consultants Inc
08.2018 - 06.2020
- Providing customer service to patients
- Work from home and in a hospital environment
- Entered Medicaid data into hospital and company database.
- Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility
- Provided Customer Service to patients while assisting with Medicaid, Medicare and private insurances.
- Performed eligibility assistance, case management, referrals or related function
- Uploaded and submitted verification documents and completed applications.
Family Self Sufficiency Case Manager
Dallas Housing Authority
04.2015 - 03.2018
- Providing great customer Service while Interviewing and processing annual eligibility recertifications for program participants
- Effectively communicating with customers verbally and written and Interacting with program participants and other community entities/agencies to determine the participants needs.
- Request and verify documents received from participants and through verification of government electronic verification systems and entering and updating system and participant files
- Scheduling appointments and Conducting presentations for FSS Orientations, Relocation Briefings, Voucher Briefings for large group of participants and applicants
- Maintaining and managing caseload and also entering data into housing database.
- Maintaining privacy and confidential information of participant personal information and case files.
Education
Interdisciplinary Studies/ Psychology -
Dallas Baptist University
Dallas, TXSkills
- Communication Skills
- Work From Home
- Case management/Data Entry
- Attention to Detail/ Accuracy
- Computer Skills
- Organization and Time Management
- Flexible
- Ability to Work independently
Certification
Housing Choice Voucher Occupancy Specialist Certification/ Issued by Texas Housing Association
Timeline
Housing Counselor
Fort Worth Housing Solutions
06.2020 - Current
Eligibility Counselor
Eligibility Consultants Inc
08.2018 - 06.2020
Family Self Sufficiency Case Manager
Dallas Housing Authority
04.2015 - 03.2018
Interdisciplinary Studies/ Psychology -
Dallas Baptist University
Housing Choice Voucher Occupancy Specialist Certification/ Issued by Texas Housing Association
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