Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gaye Medlock

Dallas,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Handling tasks independently and in teams with highly organized approach to work. Excellent customer service, case management, recordkeeping, and problem-solving capabilities all while working from home.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Housing Counselor

Fort Worth Housing Solutions
06.2020 - Current
  • Providing great customer service to tenants while applying and explaining agency policy and procedures.
  • Work from home and call center environment.
  • Interviewed participants for re-certifications while collecting verification documents and accurately entering data into housing database.
  • Calculated participants income to determine tenants rent and utility reimbursements while keeping personal information confidential and private.
  • Issuing Housing Choice Vouchers to applicants and participants.
  • Maintained over 400 participant files and documents historical record for each participant file.
  • Completes annual re-certifications of 400 + participants in conformance with agency/program policy.
  • Counseling participants and assisted in resolution of problems between owners and participants
  • Effective written and verbal communication skills with team co-workers, supervisor and other departments to meet the needs and vision of the housing authority.
  • Prepared monthly reports to advise supervisor of caseload status, goals and achievements.

Eligibility Counselor

Eligibility Consultants Inc
08.2018 - 06.2020
  • Providing customer service to patients
  • Work from home and in a hospital environment
  • Entered Medicaid data into hospital and company database.
  • Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility
  • Provided Customer Service to patients while assisting with Medicaid, Medicare and private insurances.
  • Performed eligibility assistance, case management, referrals or related function
  • Uploaded and submitted verification documents and completed applications.

Family Self Sufficiency Case Manager

Dallas Housing Authority
04.2015 - 03.2018
  • Providing great customer Service while Interviewing and processing annual eligibility recertifications for program participants
  • Effectively communicating with customers verbally and written and Interacting with program participants and other community entities/agencies to determine the participants needs.
  • Request and verify documents received from participants and through verification of government electronic verification systems and entering and updating system and participant files
  • Scheduling appointments and Conducting presentations for FSS Orientations, Relocation Briefings, Voucher Briefings for large group of participants and applicants
  • Maintaining and managing caseload and also entering data into housing database.
  • Maintaining privacy and confidential information of participant personal information and case files.

Education

Interdisciplinary Studies/ Psychology -

Dallas Baptist University
Dallas, TX

Skills

  • Communication Skills
  • Work From Home
  • Case management/Data Entry
  • Attention to Detail/ Accuracy
  • Computer Skills
  • Organization and Time Management
  • Flexible
  • Ability to Work independently

Certification

Housing Choice Voucher Occupancy Specialist Certification/ Issued by Texas Housing Association

Timeline

Housing Counselor

Fort Worth Housing Solutions
06.2020 - Current

Eligibility Counselor

Eligibility Consultants Inc
08.2018 - 06.2020

Family Self Sufficiency Case Manager

Dallas Housing Authority
04.2015 - 03.2018

Interdisciplinary Studies/ Psychology -

Dallas Baptist University

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Gaye Medlock