Gaye Weinberger

• Led operational oversight and budgetary supervision.
• Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
• Oversaw daily administrative operations, including accounting, HR and Customer Support.
• Generated business requirements and technical documentation for R&D team.

• Managed 3rd party HR services on contract-basis for small business segment (Hospitality, Construction, Galleries, Services)
• Designed employee engagement strategies to improve morale, retain talent and maintain business continuity.
• Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
• Tracked and reported metrics to identify trends and establish goals to meet business needs.
• Selected benefit programs for employees, including medical, dental, short and long-term disability, life insurance and workers compensation.

• Directed deployment staff across multiple product lines (websites, marketing services, data management, software customization) and locations
• P&L responsibility, entailing budget creation, vendor negotiations & management
• Development of quality assurance and deployment processes, decreasing turn times and increasing efficiency
• Collaboration with peers in Training & Development, Support and R&D to ensure effective cross-training and deployment of new product lines
• Assessed & oversaw action plans for other depts/operations teams to troubleshoot operational and budgetary challenges

• Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
• Oversaw preparation of marketing copy, images, videos, emails and other collateral for use by automotive clients.
• Oversaw sale of company to Dominion Enterprises in late 2005 and continued as Operations Director, assuming responsibility for additional product lines.
• Supported staff development, promoting personal achievement and retention as best strategy for long-term organizational health.
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• Budgetary and staff responsibility for technology staff and platforms.
• Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
• Diminished regulatory risks by overseeing adherence to Federal and State regulatory oversight of telemarketing and customer services call centers.
• Networked with customers, prospects and partners at various events, including ATA conferences.
• Increased company growth through effective collaboration with sales and marketing departments.

Identified and solved issues with production, workforce and material sourcing to drive business objectives.

• Presented and discussed strategy and initiative progress with senior business leaders.
• Maintained consistent growth in revenue, contribution margin, operating profit and EBITDA.
• Developed measurement tools, dashboards and reports to track metrics on adoption and effectiveness of initiatives.
• Initiated on-time, under-budget project management to optimize performance.
• Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.

• Project Management of new client launch for Eastern Region call centers.
• Established performance goals for Client Implementation department and provided methods for reaching milestones.
• Resolved issues and recommended actions based on production and compliance reports.
• Increased company growth through effective collaboration with sales and marketing departments.

• P&L responsibility for 300 seat call center serving inbound/outbound services across 5 major clients.
• Facilitated effective communication between internal and external stakeholders.
• Recruited and hired top-quality staff to fill important positions.
• Complied with safe operating practices and assessed operational procedures against best practices.
• Performed continuous evaluations of client program successes and failures, and implemented improvement plans.

• Key account and operational responsibility for inbound services for cable accounts.
• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
• Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.

• P&L responsibility for business unit operations.
• Oversaw customer support and administrative operations and technology.
• Assisted in sale of company (formerly Ultimate Prospecting Services) in 1994 to Reynolds & Reynolds.
• Developed and maintained relationships with automotive dealer customers through continual communication and quality delivery

• Responsible for all company external/internal communications, trade show activity, advertising, marketing support.
• Chaired Pricing Committee. Considered business demands and customer preferences when developing pricing structures and marketing plans.
• Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
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Developed and initiated projects, including managing costs, schedule and performance.

• P&L responsibility for UK subsidiary.

Monitored all incoming contracts and service agreements for correct software/hardware configuration, pricing and information.

• Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.

• Prepared responses to Requests For Proposals from Fortune 500 companies for financial, manufacturing, inventory management and logistics software.
• Coordinated response content from dept heads and consultants, ensuring thorough and timely response delivery.

• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.

Generated presentation and product documentation for software consultants and sr. management.