Gaye I. Clemson

• Delivered a wide variety of project-based customer, sales, marketing, partner, and employee experience enablement opportunity research and strategic planning assessments at multiple organizational levels.functions, and industries.
• Designed and facilitated 80+ planning, training, issue resolution, leadership coaching, and change management workshops that improved strategic alignment, marketing and customer success, sales effectiveness, and accelerated Time-to-IPO.
• Customers have included Cisco, Informatica, Sybase, Oracle, SAP, Tandem/HP, Wells Fargo Bank, Visa International, and IBM, as well as multiple start-ups.

Orchestrated operating model, organizational design and culture change planning for 3 key Cisco business model transformation efforts including two Cisco acquisitions, the, evolution of the Enterprise Networking business to a software subscription-based model and the creation a new customer success division based on Adoption, Expand & Renew SaaS motions.

• Developed, conducted and facilitated a wide variety of change-related situational, strategic, execution capacity assessments, surveys, issue management focus groups, and 'Sprints' that strengthened customer, partner and employee engagement and enablement.
• Designed and delivered multiple predictive dashboards and scorecards to improve leadership decision-making agility, adaptability, and issue resolution time.

Managed annual strategic planning processes and oversight of tactical execution for three multi-million-dollar strategic initiative portfolios in Technical Services ($80M), Services Sales ($50M) and Workplace Resources ($10M).

• Delivered quarterly operational business reviews, Balanced Scorecard execution progress, and a global workplace satisfaction assessment program..
• Managed a multi-person global team that delivered employee services communications programs, including an employee workplace information portal, education forums, and All Hands Team meetings updates, which strengthened employee engagement and team identity.
• Successfully shifted the leadership team’s strategic planning approach from ‘break-fix’ to a more strategic, longer-term framework that enabled more collaborative operational execution and timely issues management..