Gayitri Nandan
110 Dinsmore Place Apt 3U,Brooklyn
Summary
At Yummy Mummy LLC, I excelled as a Customer Service Representative, leveraging my CRM software expertise and adaptability to enhance customer satisfaction significantly. My proactive approach in resolving complaints and mentoring team members underscored my commitment to excellence and teamwork, driving positive outcomes and fostering strong customer relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Yummy Mummy LLC
New York, NY
08.2019 - 01.2025
- Resolved customer complaints promptly and efficiently.
- Updated system with order specifics and customer details, preferences, and billing information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided accurate information about products and services to customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Implemented innovative methods for streamlining the customer service process.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Mentored junior team members and managed employee relationships.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Completed day-to-day duties accurately and efficiently.
Education
Berkeley College
New York, NY12-2025
Skills
- Account updating
- Complaint resolution
- Conflict mediation
- CRM software
- Strong teamwork
- Inbound and outbound calling
- Multi-task management
- Order fulfillment
- Adaptability and flexibility
- Microsoft Office expertise
- Microsoft Excel
- High-energy attitude
Accomplishments
- Received incentive for outstanding service.
- Received an honor award/certificate for excellent service.
Timeline
Customer Service Representative
Yummy Mummy LLC
08.2019 - 01.2025
Berkeley College
Similar Profiles
Michael GibbsMichael Gibbs
Delivery Driver at Yummy Yummy Chinese FoodDelivery Driver at Yummy Yummy Chinese Food
Rhian PetchRhian Petch
DIGITAL CONTENT EDITOR at HEALTHY MUMMYDIGITAL CONTENT EDITOR at HEALTHY MUMMY
MUZAFALU KAMBUGUMUZAFALU KAMBUGU
Picker Packer at MUMMY DEEN STORESPicker Packer at MUMMY DEEN STORES