Summary
Overview
Work History
Education
Skills
Timeline
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Gayla Lloyd

Lake Oswego,OR

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Vice President of Operations

Mortgage Express, LLC
12.2023 - Current
  • Develop and implement new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Oversee day to day company operations.
  • Support and manage all company underwriters, closers, and mortgage lending staff in conjunction with VP of Mortgage Lending.

Regional Operations Manager

Guild Mortgage Company
10.2014 - 12.2023
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Cultivated and strengthened lasting customer relationships using strong issue resolution and dynamic communication skills.

Operations Manager

Northwest Mortgage Group
07.2005 - 10.2014
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed post close suspenses, maintained investor relationships.
  • Worked closely with compliance manager, helped with state audits and developed QC process.
  • Warehouse bank management.

Education

High School Diploma -

Gladstone High School
Gladstone, OR

Skills

  • Outstanding Communication Skills
  • Organizational Skills
  • Adaptability
  • Conflict Resolution
  • Operational Efficiency
  • Team Leadership
  • Time Management
  • Decision Making
  • Process Improvement
  • Problem Solving
  • Performance Metrics

Timeline

Vice President of Operations

Mortgage Express, LLC
12.2023 - Current

Regional Operations Manager

Guild Mortgage Company
10.2014 - 12.2023

Operations Manager

Northwest Mortgage Group
07.2005 - 10.2014

High School Diploma -

Gladstone High School

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Gayla Lloyd