Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gayla Nettleton

Hayti,MO

Summary

- Practiced professional at contributing to daily operations and overall success, demonstrating talents for managing office activities, office fundraisers, assisting program executives (CS Awareness Month Planning Committee), and Historian for the MCSEA organization;

- Hardworking and reliable with strong ability in group activities. Highly organized, proactive and punctual with team-oriented or individual projects or assignments. Focused on building excellent rapport with others and working on multiple projects simultaneously;

- Skilled in office settings with experience in Interviewing, Hiring, Training and Orientation and sometimes Terminating. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings;

- Proven history of fostering adaptiveness to meet team, individual and management objectives;

- Dedicated employee known for punctuality, good customer service and a positive attitude. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent projects to promote efficiency and influence positive outcomes;

- Work history in Income Maintenance and Child Support, with an in-depth knowledge of the MACSS and FAMIS systems;

- Extra Curricular Activities; I am highly involved in Church and Community Activities, Choir Directing, Performance Manager for holiday specials within the community and I work closely with churches in the local area for musical events. I enjoy singing, playing the piano and being with my family.

Overview

25
25
years of professional experience

Work History

Benefit Program Technisian

State Of Missouri
Caruthersville, MO
04.2013 - Current
  • Providing assistance to customers by explaining information to ensure they are educated in the areas offered by Child Support;
  • Monitoring data integrity and confidentiality by observing strict regulations and procedures;
  • Mentoring newly hired employees within our office and providing information regarding company policies and procedures, and advising insight into best ways to manage job tasks and duties;
  • Working successfully with diverse group of co-workers to accomplish goals and address issues related to our services;
  • Working in Assessment/Financials, Modifications, Medical, and Enforcement areas of Child Support, touching on the area of Interstate;
  • Obtaining vital information, preparing and calculating child support obligation amounts;
  • Juggling multiple projects and tasks to ensure high quality and timely delivery, and prioritizing tasks to efficiently accomplish service goals;
  • Participated on several in-office committees.
  • Answer Call Center Calls and provide assistance for customers in need;
  • Self-sufficiency in time management to meet required goals.

Income Maintenance Technician

State Of Missouri
Kennett, MO
03.2005 - 04.2013


  • Developed individual plans for self-sufficiency;
  • Communicated with people from various cultures and backgrounds on application process;
  • Providing assistance to customers by explaining information to ensure they are educated in the different applications offered by IM;
  • Made referrals to appropriate services.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Interviewed applicants and explained scope of different available benefits and determining applicant's eligibility for public assistance programs.
  • Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
  • Planned, managed and participated in Back to School fairs and conventions in the Dunklin County/Pemiscot County areas.

Legal Assistant

Local Attorney-Retired
Hayti, MO
01.1998 - 03.2005
  • Handled office scheduling and made notes for deadlines, motions and other important dates, as well as scheduling appointments, court appearances and depositions for attorney;
  • Drafted letters and legal correspondence and filed court documents and legal pleadings with court clerk on behalf of attorneys;
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal process;
  • Interviewed and hired employees, oversaw the management of their performance and/or termination;
  • Acted as liaison between clients, vendors and attorneys;
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion; managed bank deposits and release of funds to clients;
  • Completed electronic filings, initiated billing statements and managed firm administrative matters. ;
  • Developed positive working relationship with courts, clients, law enforcement members and attorneys.

Education

Associate of Science - Math And Music

Arkansas Northeastern College
Blytheville, AR
05.1997

High School Diploma -

Hayti High School
Hayti, MO
06.1981

Skills

  • Accounts Payable and Accounts Receivable
  • People Skills
  • Strong Problem Solver
  • Multitasking
  • Excel Spreadsheets
  • Meeting Planning
  • Organizational Skills
  • Supervision of office tasks
  • Professional and mature
  • Critical Thinking
  • Time Management

Timeline

Benefit Program Technisian

State Of Missouri
04.2013 - Current

Income Maintenance Technician

State Of Missouri
03.2005 - 04.2013

Legal Assistant

Local Attorney-Retired
01.1998 - 03.2005

Associate of Science - Math And Music

Arkansas Northeastern College

High School Diploma -

Hayti High School
Gayla Nettleton