Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Gayla Austin

Jacksonville,FL

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Operations Specialist

VACO/First Citizens Bank
05.2023 - 12.2023
  • Take inbound calls from customers seeking information about their accounts
  • Make outbound calls to customers and vendors seeking proof of transfer on lien release
  • Assist with end-of-loan payoff and title release.
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Reduced costs for the department by identifying areas of improvement and proposing cost-effective solutions.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
  • Spearheaded cross-functional initiatives aimed at improving overall business performance through streamlined operations.

Talent Assessor

Allegis Global Solutions
05.2021 - 03.2023
  • Talent Assessor for Allegis Global Solutions - I would source candidates for various roles and currently on CVS team contract
  • Search for qualified candidates, reach out to candidates most experienced
  • Utilize Calendly for phone screen invite
  • Streamlined assessment processes for increased efficiency by implementing advanced software tools and innovative methodologies.
  • Screen Candidates for specific roles from executive to customer service
  • Screen candidates for Hiring Leaders
  • Send interview invites to the scheduling team
  • Once interview is over if chosen for the role I would start the offer process by sending them offer letter after approval process
  • Once candidate accepts the offer the background process begins
  • Explain benefits & - process
  • Assist with any questions
  • Give the new hires or candidates insight on benefits and overall discounts as a employee, PTO etc
  • Make sure the candidates address is current for equipment and shipments
  • Once on-boarding is completed the candidate is aware of start date.
  • Improved property valuation accuracy by conducting thorough research and analysis of market trends, sales data, and local regulations.
  • Maintained up-to-date knowledge of industry best practices, attending professional conferences and participating in ongoing training opportunities.
  • Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.

Human Resource Director

ACCLAIM CARE
06.2020 - 05.2021
  • Hiring, Human resources management, Benefits administration, Performance management, Communication processes, Compensation and wage structure, Supporting diversity, Classifying employees, Employment law, Laws against sexual harassment, Organization, Orientation, Personnel File Audit, FBI Background, Unemployment Appeals
  • Enhanced employee engagement by implementing innovative HR programs and initiatives.
  • Reduced turnover rates through effective talent acquisition and retention strategies.
  • Streamlined HR processes for increased efficiency and improved service delivery.
  • Developed comprehensive training programs, resulting in higher employee satisfaction levels and performance improvements.
  • Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
  • Managed benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints.
  • Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
  • Spearheaded diversity and inclusion efforts, fostering a welcoming workplace environment for all staff members.
  • Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
  • Coordinated internal communications efforts, keeping employees informed of important organizational updates and changes.
  • Managed workforce planning initiatives, ensuring appropriate staffing levels across departments while minimizing costs associated with overtime or temporary workers.
  • Optimized HRIS systems for better data accuracy and ease of use by both HR professionals and employees.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Conducted exit interviews to better understand reasons why employees were separating from company.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Provided immediate updates to entire employee pool when policies and procedures were altered.

Human Resource Representative/Recruitment

Randstad/Lucy Corr Village (Temp)
10.2016 - 01.2017
  • The process, verify and maintain personnel related documentation, including staffing, recruitment, training, grievances and onboarding preparation
  • Explain company personnel policies, benefits, and procedures to employees or job applicants
  • Record data for each employee, including such information as addresses, weekly earnings, absences, or production, supervisory reports on performance, and dates of and reasons for terminations
  • Gather personnel records from other departments or employees
  • Examine employee files to answer inquiries and provide information for personnel actions.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Assisted in training new hires and offered ongoing support to help them reach their full potential.
  • Collaborated with cross-functional teams to develop new strategies for increased revenue generation.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Improved client retention rates by building strong relationships and offering personalized solutions to their needs.

Human Resource Generalist Recruiter

Lucy Corr
01.2017 - 05.2019
  • Full Cycle Recruitment - Onboarding, Processing, Orientation, Update and check several job centers on a daily basis
  • Conduct orientation once new hires have passed all pre-employment background and drug test
  • Process Personnel Action Forms, I9, FMLA, Workers Compensation, VRS, Benefits, 457(b), Long-term and Short-term disability, Group Life Conduct Grievances
  • ADP and status changes inform employees of changes within HR realm.
  • Enhanced team productivity by streamlining workflows and implementing time-saving processes.
  • Delivered high-quality work consistently, exceeding performance objectives regularly.
  • Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
  • Managed all functions in licensure area.
  • Coordinated schedules, set appointments and prepared related materials.
  • Analyzed problematic areas to provide recommendations and solutions.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.

Human Resource Specialist III / Recruiter

Second Chances Comprehensive Services, LLC
03.2016 - 08.2016
  • Complete Orientation onboarding and interview process for potential candidates
  • Complete new hire report audits monthly for Virginia Employment Commission
  • Conduct fingerprint and background paperwork
  • Process I9 for new employees
  • Update employee file monthly for training and compliance
  • Complete employment verification and reference checks
  • Assist with billing when needed
  • Update spreadsheet with active and inactive employees
  • Handle all related HR issues from compliance
  • Handle some outside vendors customer transactions using multiple PC screens, accepted cash and credit card payments for therapy appointment
  • Ensure that all documents were up to date per Medicaid audit.
  • Enhanced resource allocation efficiency by streamlining the procurement process and implementing inventory management strategies.
  • Optimized budget utilization for projects by closely monitoring expenditures and adjusting resource allocations as needed.
  • Collaborated with cross-functional teams to identify resource gaps and create solutions for streamlined operations.
  • Implemented data-driven decision-making processes for resource allocation, leading to increased operational efficiency.

Operations Specialist / Human Resource Representative

Randstad / Technology Integration Group
02.2015 - 10.2015
  • Onboard new candidates and process paperwork for new employees and enter employee information into the payroll system
  • Verify attendance, hours worked, and pay adjustments, and post information onto designated records
  • Compute wages and deductions, and enter data into computers
  • Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records
  • Post jobs on indeed and various job boards and college recruitments for potential IT candidates
  • Resolve customer complaints or answer customers' questions regarding policies and procedures
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
  • Review records or reports pertaining to activities such as production, payroll, to verify details, monitor work activities, or evaluate performance
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
  • Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence
  • Explain company personnel policies, benefits, and procedures to employees or job applicants
  • Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations
  • Gather personnel records from other departments or employees
  • Examine employee files to answer inquiries and provide information for personnel actions.
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Reduced costs for the department by identifying areas of improvement and proposing cost-effective solutions.

Intern

Blue Star Healthcare Agency
01.2015 - 09.2015
  • Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software
  • Interpret and explain human resources policies, procedures, laws, standards, or regulations
  • Hire employees and process hiring-related paperwork
  • Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities
  • Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns
  • Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements
  • Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes
  • Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures
  • Plan and conduct new employee orientation to foster positive attitude toward organizational objectives
  • Identify staff vacancies and recruit, interview and select applicants.
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Streamlined office processes for improved efficiency and time management through regular organization and filing.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.

BMA Sub Contractor

Lockheed Martin Corporation
09.2009 - 10.2014
  • Lead and coordinate the Acquisition and transfer of Official Personnel Folder (eOPF) and all data personnel to the Client's (U.S, Department of Homeland Security-Transportation Security Administration) employees once hired, ensuring full compliance with the U.S Office of Personnel Management is applicable laws and regulations full service recruitment
  • Manage the team's electronics case management system for incoming and outgoing for EOPF electronic request, Koufax, Empr, Metastorm for RPA and Siebel acting Work Flow Assistant and trainer by coordinating, assigning and monitoring cases assigned to team member for timely resolution
  • Handle all escalation for Acquisitions to provide resolution in a timely manner for Special Handling for legal cases
  • Ensure problem-free operations and transitions to and from the agency (TSA)
  • Act as a the point of Contact for acquisitions for the entire project to investigate /research customer
  • Responsible for releasing TSA employee records and information to Federal Government Agencies as custodian of all TSA records, assist various Federal Government Agencies with retrieving past employee records by Public Trust background and previous records request
  • Identify and classify documents or other electronic content according to characteristics such as security level, function, and metadata
  • Implement electronic document processing, retrieval, and distribution systems in collaboration with other information technology specialists
  • Track application tracking Monster and USA jobs
  • Document key factors about employee prior Federal Service data to determine the level of investigation required
  • Prepare with 100% QA for Dispositions and Cancellation, Reprocess for electronic folders to National Personnel Records Center
  • Follow OPM Guidelines for electronic folder and eOPF request, SF 1150, SF 50
  • Document management system features, such as user interfaces, access profiles, and document workflow procedures
  • Operate data capture technology to import digitized documents into document management system
  • Administer document and system access rights and revision control to ensure security of system and integrity of master documents
  • Analyze, interpret, or disseminate system performance data
  • Assist in determining document management policies to facilitate efficient, legal, and secure access to electronic content
  • Assist in the assessment, acquisition, or deployment of new electronic document management systems.
  • Enhanced project efficiency by managing and coordinating subcontractor activities on job sites.
  • Improved communication between general contractors and subcontractors, ensuring timely completion of projects.
  • Maintained detailed records of work performed, materials used, and labor hours for accurate invoicing and reporting purposes.
  • Adapted quickly to changing project requirements and unforeseen challenges, ensuring minimal disruptions to construction timelines.
  • Cleaned and prepared worksites to eliminate possible hazards.

Education

Associate in Human Resources -

Virginia College-Birmingham
Birmingham, AL
10.2017

None in Criminal Justice -

Elizabethtown Community and Technical College
Elizabethtown, KY
06.2000

Skills

  • Microsoft (10 years)
  • Scheduling
  • Filing
  • Receptionist
  • Billing
  • Data Entry
  • Human Resource
  • Hr Generalist
  • Employee Relation
  • Hr Assistant
  • Fmla
  • ADP
  • Metadata
  • SAP
  • Document Management
  • Workers' Compensation
  • Document Management Systems
  • Supervising experience
  • Benefits Administration
  • Human Resources Management
  • Employee Orientation
  • Recruiting
  • Documentation review
  • Clerical experience
  • Typing
  • Banking
  • Proficient in Microsoft Word 2010
  • Excel Microsoft Outlook
  • Power Point
  • Office 365
  • SAP supply chain
  • Resource Planning and Scheduling
  • Onboarding Design
  • Process Planning
  • Logistics Management
  • Improvement Plan Knowledge
  • Adaptability
  • Customer Service
  • Training and Development
  • Time Management
  • Decision Making
  • Problem Solving

Certification

  • Notary Public, 11/01/20
  • CPR Certification, 10/01/23

Additional Information

Multi-faceted professional with experience in both corporate and federal HR sectors. Proven analytical ability to identify, assess and resolve complex personnel actions. Experience includes maintaining HRIS system data, full recruitment, responding to HR inquires Sensitive PII information, and confidential matters. Well at prioritizing, multitasking and meeting deadlines. I am detailed and goal-oriented with the ability to work independently productively in a fast paced environment.

Timeline

Operations Specialist

VACO/First Citizens Bank
05.2023 - 12.2023

Talent Assessor

Allegis Global Solutions
05.2021 - 03.2023

Human Resource Director

ACCLAIM CARE
06.2020 - 05.2021

Human Resource Generalist Recruiter

Lucy Corr
01.2017 - 05.2019

Human Resource Representative/Recruitment

Randstad/Lucy Corr Village (Temp)
10.2016 - 01.2017

Human Resource Specialist III / Recruiter

Second Chances Comprehensive Services, LLC
03.2016 - 08.2016

Operations Specialist / Human Resource Representative

Randstad / Technology Integration Group
02.2015 - 10.2015

Intern

Blue Star Healthcare Agency
01.2015 - 09.2015

BMA Sub Contractor

Lockheed Martin Corporation
09.2009 - 10.2014

Associate in Human Resources -

Virginia College-Birmingham

None in Criminal Justice -

Elizabethtown Community and Technical College

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