Gaylan Leigh
Fairburn,GA
Summary
Versatile and results-oriented professional with a proven track record at Cazomir Logistics, adept in DOT compliance and exceptional customer service. Skillfully managed operations, ensuring safety and efficiency, while fostering strong client relationships. Demonstrates outstanding professionalism and work ethic, significantly enhancing customer satisfaction and operational excellence.
Overview
11
11
years of professional experience
Work History
Owner/Operator Truck Driver
Cazomir Logistics
Atlanta, GA
05.2022 - Current
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
Customer Advocate
Imagefirst Healthcare
Atlanta, GA
02.2018 - 01.2022
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
- Developed strong relationships with clients, promoting trust and loyalty through excellent service.
- Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
Manager
Mediterranean Grill
Atlanta, GA
02.2016 - 01.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Crew Leader
Big League Movers
Atlanta, GA
01.2014 - 01.2015
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
Education
Bachelor Of Arts - History
Georgia State University
Atlanta, GA05.2014
Skills
- DOT compliance
- Professionalism and work ethic
- Safe driving practices
- Safety compliance
- Upselling strategies
- Customer services
- Data entry skills
- Data entry
Timeline
Owner/Operator Truck Driver
Cazomir Logistics
05.2022 - Current
Customer Advocate
Imagefirst Healthcare
02.2018 - 01.2022
Manager
Mediterranean Grill
02.2016 - 01.2018
Crew Leader
Big League Movers
01.2014 - 01.2015
Bachelor Of Arts - History
Georgia State University