Summary
Overview
Work History
Education
Skills
Certifications And Technical Skills
Attributes
Affiliations
Accomplishments
References
Timeline
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GAYLE AMARO

Southbridge,MA

Summary

  • Over 10 years of client service experience, providing exceptional support through phone and in-person interactions. Proven ability to manage projects involving data collection and statistical modeling. Expertise in data analysis for audits and billing disputes, ensuring accuracy and timely resolutions. Strong work ethic and adaptability, with a track record of quickly mastering new skills and effectively addressing client needs.

Overview

10
10
years of professional experience

Work History

Laboratory Technician II

MCR Labs
Framingham, MA
11.2022 - Current
  • Maintained accurate client data and test results, ensuring compliance with company standards.
  • Executed various testing methods, including extractions and dilutions, per Standard Operating Procedures.
  • Generated and delivered analysis reports to clients in a timely and professional manner.
  • Maintained detailed records of test results for supervisor review as required.
  • Identified issues in testing processes and implemented corrective actions effectively.
  • Collaborated with team members to develop and validate new testing procedures, enhancing efficiency.
  • Utilized laboratory information management systems to track activities and ensure data integrity.
  • Processed invoice payments and recorded information accurately in account database.

Kitchen Lead

Cresco Labs (Formerly Cultivate Holdings LLC)
Leicester, MA
12.2018 - 04.2022
  • Executed METRC inventory moves to ensure compliance with CCC regulations for accurate tracking and reporting.
  • Monitored product quality and environmental compliance, maintaining strict adherence to industry standards.
  • Trained staff on operational standards and industry regulations to enhance kitchen performance.
  • Ensured compliance with state food safety standards and ServSafe guidelines, maintaining team certifications.
  • Supervised team operations, promoting efficiency and enhancing collaboration among members.
  • Mentored managers in training and hourly team members, fostering a harmonious workplace environment.
  • Worked effectively in team environments to make the workplace more productive.

SME Billing Specialist in Healthcare

Air Liquide Healthcare America Corporation
Houston, TX
10.2015 - 06.2017
  • Established recurring schedules for each account based on specific delivery requirements.
  • Facilitated communication between customers and operations teams to enhance problem-solving efficiency.
  • Resolved customer complaints swiftly, escalating issues to relevant teams for resolution.
  • Maintained databases with current information to ensure operational integrity.
  • Conducted audits on cylinder desks, resolved disputes, and ensured compliance with service codes.
  • Assessed billing statements for accurate diagnostic codes and reconciled discrepancies with services rendered.
  • Cultivated positive relationships with staff and management to foster a collaborative work environment.
  • Verified invoice procedures to validate customer contracts and ensure effective billing communication.

Education

Associate Degree -

Culinary Institute LeNôtre
Houston, TX
01.2018

GED -

Houston Community College
Houston, TX
01.2015

Skills

  • Microsoft Office Suite
  • Data analysis and reporting
  • Regulatory compliance
  • Client service and support
  • Interpersonal communication
  • Team collaboration
  • Mentorship and coaching
  • Inventory management
  • Problem solving
  • Time management

Certifications And Technical Skills

Excel, PowerPoint, Microsoft Word, Microsoft Outlook, Windows NT, Business & XP, Power BI, SAP, Oracle, Google Docs, Google sheets, Google Slides, Strong interpersonal, team building, mentorship, client service skills, Data analysis, LIMS management, METRC inventory compliance

Attributes

  • Strong written and verbal communication skills with the ability to convey information clearly and effectively.
  • Highly organized with exceptional attention to detail, capable of prioritizing and managing workflow efficiently.
  • Critical thinker with strong analytical abilities, adept at problem-solving and data-driven decision-making.
  • Professional attitude with a collaborative approach to team building and interpersonal relationships.
  • Proven ability to multi-task in fast-paced environments while maintaining a focus on quality and deadlines.

Affiliations

  • Habitat for Humanity volunteer
  • DePelchin Children's Center Volunteer

Accomplishments

  • Summa Cum Laude graduate

References

References available upon request.

Timeline

Laboratory Technician II

MCR Labs
11.2022 - Current

Kitchen Lead

Cresco Labs (Formerly Cultivate Holdings LLC)
12.2018 - 04.2022

SME Billing Specialist in Healthcare

Air Liquide Healthcare America Corporation
10.2015 - 06.2017

Associate Degree -

Culinary Institute LeNôtre

GED -

Houston Community College

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